Patient Relations Specialist

Responsible for the oversight of patient valuables and personal belongings, assuring that all patient inquiries are addressed as quickly as possible.

Responsibilities include concise documentation of all patient belongings and valuables delivered to us for safekeeping, return of all items to the patient or their APR, organization of items with current inventory on file for reference. Management also includes ensuring the timely return of all patient belongings and valuables upon discharge from our facility.

Collaborate with and support   with our Nursing Leadership and staff, ensuring adherence with our internal policies and that best practices are employed to identify performance improvement opportunities.

Greet, smile and make the patient/family and visitor feel welcome, listen to customer’s   request and offer assistance. 

Responsible for answering phones and questions proficiently, and triaging calls which cannot be answered and, therefore, require further assistance.

Mailing patient valuables and belongings if requested, utilizing the appropriate delivery services.