Resident Service Coordinator

Overview

What you will be doing:

The Maintenance Coordinator oversees all incoming work order requests, distribution of requests to maintenance technicians, and follows up on completion of all jobs and projects. The Maintenance Coordinator will be the primary contact between the maintenance team and residents. This individual will all be responsible for coordinating capital and special projects for the property.

What We’ll Expect From You

• Answer maintenance phone and input work orders.
• Work with the Maintenance Supervisor, Regional Manager, Property Manager and Regional Facilities manager to coordinate the proper flow of daily work orders and curb appeal.
• Monitor work order timing to ensure completion as per SSOPs.
• Follow up with residents regarding satisfaction of completed jobs.
• Assist Maintenance Supervisor with monitoring the daily activities of the maintenance team.
• Assist with coordinating capital projects by scheduling contractor visits and obtaining needed quotes.
• Follow up with contractors to ensure they arrive as scheduled.
• Complete production schedule to track all make readies as well as capitol and special projects.
• Orders supplied as directed by Maintenance Supervisor and ensures all supplies arrive on time and are on site for the specific job.
• Schedule and assist with unit by unit, fire, tours for DCA and township inspections.
• Schedule special projects as needed.
• High school diploma or general education degree (GED); or two to five years related experience and/or training; or equivalent combination of education and experience.
• Strong customer service experience required.
• Ability to organize and coordinate work efficiently, and set priorities.
• Consistently projects professionalism in representing Morgan Properties at all times.
  
  

The Benefits Of Employment

• 20-100% Rent Discount
• Property Staff Shared Renewal Commissions
• Leasing Commissions
• $300 Morgan Essentials – paid quarterly
• On-call Appreciation, $15/day for holding the on-call phone
• Employee referral payment program
• Educational Enhancement Program
• Medical, Dental, and Vision benefits
• Life/AD&D Insurance
• Long and short term disability
• Retirement Plan - 401(k) Plan
• Free access to pool and fitness center
• Additional employee discounts available
  
  

If you are hired at Morgan Properties, your overall compensation package will also be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Get To Know Us

Established in 1985 by Mitchell Morgan, Morgan Properties is a national real estate investment and management company headquartered in King of Prussia, Pennsylvania. Jonathan and Jason Morgan represent the next-generation leaders growing the platform and overseeing the business operations. Morgan Properties and its affiliates currently own and manage a multifamily portfolio comprised of more than 350 apartment communities and over 95,000 units located in 19 states. The Company is among the three largest multifamily owners in the nation and the largest in Pennsylvania, Maryland, and New York. With over 2,500 employees, Morgan Properties prides itself on its quick decision-making capabilities, strong capital relationships and proven operational expertise.

Learn more about Morgan Properties at www.morganproperties.com .