Data Intake Associate, Claims Services

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Location: We support US flexible working arrangements in the contiguous 48 states.

At Sun Life, we look for optimistic people who want to make life brighter for our Clients. We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work. Every day, you’ll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America.

The opportunity: Do you enjoy organizing information and ensuring accuracy? As a Data Intake Associate for our Claims Services team, you’ll play a key role in supporting Stop Loss and Health Claims. You’ll be responsible for reviewing submitted reports and entering them into our system, ensuring everything is set up correctly. You’ll also create claimant profiles and handle any unique data entry needs. In this role, you’ll delegate less complex reporting to Data Intake Administrators.

How you will contribute:

• Accurately process all types of data submissions, determining if the information is a clinical summary, detailed report, correspondence, etc.
• Possess proficient knowledge in the Data Intake policies and procedures
• Demonstrate the ability to adapt to new business processes
• Act independently or in a team when processing data submissions
• Understand the importance of accuracy when processing data received and appropriately allocates resources
• Identify less complex data submissions and follow up/monitor with Data Intake Administrators
• Review error trends and positively support team development
• Meets established metrics for production and accuracy
• Communicate regularly with Data Intake Consultant to raise process concerns or escalate submissions
• Work with Team Leads to identify training opportunities
• Engage in development opportunities
• Generate continuous improvement ideas
  
  

What you will bring with you:

• Ability to work with a diverse range of people
• 1-3 years of claims data experience, preferably in Healthcare, Stop Loss or related product insurance field
• Strong attention to detail
• Exceptional accuracy
• Strong written and verbal communication skills
• Ability to decipher clinical summary data from detailed claims data
• Self-motivated with the ability to work independently and in a team environment.
• Strong interpersonal, customer service, and organizational skills.
  
  

Do you see yourself in this role even if you haven’t checked all the boxes above? We welcome all talented candidates and are committed to a culture that represents diversity in all forms. If you think you might thrive in this setting, we would love to hear from you.

Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you!

Life is brighter when you work at Sun Life

• Excellent benefits and wellness programs to support the three pillars of your well-being – mental, physical and financial – including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more
• Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account
• A flexible work environment with a friendly, caring, collaborative and inclusive culture
• Great Place to Work Certified in Canada and the U.S.
• Named as a “Top 10” employer by the Boston Globe's “Top Places to Work” two years running
  
  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are a California resident, the salary range for this position is:

• Southern California region: $50,600-$68,300 annually
• Central California region: $53,400-$72,100 annually
• Northern California region: $57,100-$77,100 annually
  
  

If you are a Colorado or Nevada resident, the salary range for this position is $48,300-$65,200 annually

If you are a Connecticut or Maryland resident, the salary range for this position is $50,600-$68,300 annually

If you are Washington or Rhode Island resident, the salary range for this position is $53,400-$72,100 annually

If you are a New York resident, the salary range for this position is $57,100-$77,100 annually

We consider various factors in determining actual pay including your skills, qualifications, and experience. In addition to salary, this position is eligible for incentive awards based on individual and business performance as well as a broad range of competitive benefits.

Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter -for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

Our Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email [email protected] to request an accommodation.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

For applicants residing in California, please read our employee California Privacy Policy and Notice.

Job Category:

Claims - Health & Dental

Posting End Date:

13/10/2024

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.