Volunteer Coordinator Hospice

Job Description:

The Volunteer Coordinator is responsible for coordinating all aspects of the Hospice Volunteer Program in their local office(s). Responsibilities include, but are not limited to: recruiting, training, supervising, and retaining volunteers.

Job Essentials

Hospice Services

Maintains knowledge of current regulatory guidelines and Intermountain Healthcare policies and ensures operations are in compliance.

Coordinates placement of volunteers in an efficient and timely manner to meet patient/ family/ hospice program needs.

• Assigns volunteers based on identified patient/family needs and skills of the volunteer.
• Participates in interdisciplinary team meetings/patient care conference to report on volunteers activities (i.e. services provided, frequency of visits, etc.).
• Communicates changes in the plan of care to the volunteers as appropriate.
• Maintains regular communication with active volunteers to solicit information about involvement with patient and families
  
  

Establishes and implements recruitment and retention strategies and activities.

• Recruits and trains volunteers to meet the changing needs of the organization.
• Carries out recruitment activities in compliance with all applicable policy, legal and affirmative action requirements.
• Develops and provides annual recognition for volunteers.
  
  

Fosters teamwork, healthy morale and promotes orderly flow of information within the organization.

• Coaches, models and acts as a resource for volunteers. Is accessible to the staff, volunteers and managers.
  
  

Maintains a competent volunteer staff sufficient to meet needs.

• Provides a comprehensive orientation (12 hrs.).
• Provides ongoing educational activities based on assessment of volunteer learning needs, department needs/goals and the written volunteer education plan.
• Provides timely and appropriate feedback including annual performance evaluations and assures completion of volunteer self-evaluations.
• Facilitates conflict resolution as needed.
• Motivates and coaches volunteers for optimal performance.
• Maintains appropriate personnel files and documentation.
• Establishes and monitors professional boundaries (self and volunteers).
  
  

Monitors that volunteers are recording interventions and communications utilizing appropriate forms and procedures consistent with agency policies.

• Documents clearly and concisely (self and volunteers).
• Maintains education records for volunteers.
• Maintains record of hours of service provided by volunteers.
  
  

Shift Details

• Monday through Friday
• 8am - 5pm
• Some weekends
  
  

Minimum Qualifications

• Two years related experience (i.e. customer service, recruitment, office coordination, etc.).
• Demonstrated excellent communication and interpersonal relationship skills.
• Previous coordination or supervisory experience.
• Demonstrated excellent organizational skills, ability to pay attention to detail and ability to prioritize tasks.
• Demonstrated competence with basic computer programs including word processing and spreadsheets.
  
  

Preferred Qualifications

• Bachelor's degree in related field
• Previous experience as a volunteer
• Comfortable working with terminally ill patients/families
  
  

Physical Requirements:

HC only

Hearing/Listening, Seeing, Speaking

Location:

Homecare - Salt Lake City

Work City:

South Jordan

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$18.38 - $26.65

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers, and for our Colorado, Montana, and Kansas based caregivers; and our commitment to diversity, equity, and inclusion.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All positions subject to close without notice.