Emergency Communications Dispatcher

Job Information

Are you looking for a meaningful career that has a positive impact on the community? If you answered yes, come join the Sparks Police Department! We proudly display Where Community Comes First on the police vehicles, a motto developed by our front lines. While carrying out the vision to implement innovative strategies to prevent crime, promote excellence in leadership and serve the community, you will also receive a generous and competitive salary, benefit package, tuition reimbursement, bilingual pay (when applicable) and retirement plan. People who come to Sparks stay in Sparks. It's more than a job - it's a career that has so much to offer.

Emergency Communications Dispatchers Answer Calls From The Public And Communicate Via Radio With Police Officers Regarding All Types Of Emergencies And Non-emergencies. The City Of Sparks Is Seeking Individuals Who Demonstrate The Ability To Calmly Work With The Citizens Of Sparks And Police Officers While Using a Multi-line Telephone System, Radio Network Panel, And Computer Aided Dispatch (CAD) System To Receive, Prioritize, And Process Calls For Police Services. Are You Ready To Take The Next Step? If So, Take a Look At These Application Tips

• Fill out and update your general online application before attaching it to any new job posting. HR reviews information listed on the application submitted to the specific job posting
• Contact information: use an email address you can easily access at any time.
• The Qualifications section below is your guide to understand what the City is looking for on your application, use this to your advantage. It is up to the candidate seeking employment/promotion to include all relevant information for qualification purposes, on the application the candidate submits to be considered for the job.
• DO attach: licenses/transcripts/certificates that will demonstrate you meet the education or certification requirements (see qualifications section to determine what documents to attach) or preferred experience/education.
• DO NOT attach resumes or cover letters. The City of Sparks does not review these items with the application.
• Enable TEXT messaging in your application before you hit submit! This feature will allow the City to send you important reminders throughout the recruitment process.
• Not sure if you have what it takes? Try a practice test! A sample exam can be found and taken here: http://criticall911.com/dispatcher-testing/applicants/
  
  

This is a continuous recruitment. Candidates may only submit one application in a 365 day period. Please submit a complete application (including any required attachments) as soon as possible in order to be considered.

Typing Test: This position requires the ability to type at 45 net words per minute. Applicants must attach a valid typing certificate to their application. Typing certifications may be obtained from a public/private employment agency or school. Certifications must have been obtained within the last 12 months, the test should be a minimum duration of three (3) minutes and the certificate must possess a signature from the certifying agency. On-line certifications will NOT be accepted. If you haven't completed a typing test/certification as listed above, please see below for ways to obtain one. EmployNV offers typing tests/certifications. To find a location visit: https://www.employnv.gov/vosnet/ContactUs.aspx?tab=4

Civil Service Examination: Candidates who meet minimum qualifications will receive an e-mail invitation to schedule their Civil Service Exam. The exam is proctored online. This exam only works on computers/laptops. iPads, other types of tablets, mobile phones and the internet browser Safari on Mac computers, are not compatible. If you do not have access to a computer/laptop, you can make an appointment with HR to take your test in person.

Emergency Communication Dispatcher Exam Dates: are offered at the candidate's convenience. Instructions will be emailed to qualified candidates.

Candidates who pass the Civil Service Exam: will be placed on an eligibility that will be good for up to one year. The department will call candidates from that list as vacancies arise. Those candidates that successfully complete the interview step will move onto the background step.

The background process constitutes a comprehensive investigation in which the department runs a State of Nevada and national fingerprint check as well as a Wants/Warrants check to confirm the candidate has no felony or gross misdemeanor arrests without disposition, no felony or gross misdemeanor convictions or to confirm that the applicant is not a fugitive from justice.

If you have any questions, please email [email protected]. The City of Sparks is an Equal Opportunity Employer.

Description

Receive 911 system emergency and non-emergency calls. Dispatch assignments according to established police and fire procedures. Operate various communications center equipment simultaneously.

DISTINGUISHING CHARACTERISTICS

None.

Qualifications

Applicants must possess the following minimum qualifications to continue in the recruitment process

Education and Experience

Associate's degree or equivalent

OR

High School Diploma or equivalent and one (1) year of experience in a fast-paced dispatch or closely related work setting involving public contact, computer operations, disseminating information or managing multiple tasks simultaneously. This experience may be supplemented with one (1) year of successful completion of Dispatch Recruit employment with City of Sparks.

Candidates may qualify for the Dispatch Lateral position if they possess

High School Diploma or equivalent and one (1) full year of emergency communications dispatching (or equivalent) experience with a law enforcement agency within the last three years.

Licenses and Certificates

Must possess at time of application a valid typing certificate demonstrating the ability to accurately type forty-five (45) net words per minute.

Must possess within six (6) months of hire and maintain throughout employment, a valid NCIC/NCJIS certification.

Must possess within six (6) months of hire and maintain throughout employment, a valid EFD certification.

Specified positions may require possession and maintenance of the equivalent to a valid Nevada Class C driver's license within thirty (30) days of hire.

Examples of Essential Duties

Receive and evaluate 911, police and fire emergency and business calls. Transfer calls to appropriate parties or create a call to dispatch police and fire units to emergency locations.

Receive non-emergency information from callers, personnel and outside agencies and disseminate to appropriate department or agency or enter call for service.

Monitor, coordinate, and accurately maintain the status of incidents and personnel and the record of dispatched emergency service personnel and apparatus. Operate computer consoles and computerized phone system for call input, dispatching and continuous update of suspect information and officer and fire unit location.

Receive and disseminate information from other law enforcement, fire departments, and emergency service computer networks related to jurisdictional requests for police, fire, or medical assistance, or teletype notices of wanted persons, stolen property, warrants and all points bulletins and maintain confidentiality of information.

Place calls for additional units from other agencies for various mutual aid agreements including specialized fire resources, wreckers, coroners, and registered owners of vehicles involved in accidents based upon incident type, location and need. Handle in-house and radio paging, animal control and other after hours' phone lines.

Maintain a variety of automated and manual logs, records, files, and indexes pertaining to emergency and dispatching activities. Enter, translate, retrieve, update, and disseminate information from interstate and intrastate teletype networks. Attend to multiple activities and sources of input simultaneously.

Locate warrants served on NCIC; enter/clear missing persons in NCIC; update new information on computer systems including missing persons, stolen articles, guns and other pertinent information; broadcast all-points bulletins.

Operate multi-channel radio system. Monitor other channels while maintaining radio traffic on main channels. Maintain radio contact with mobile and portable units. Recognize units from other agencies and assist them with city units, supplies or requested information.

Respond to officer-initiated radio traffic and request and disseminate suspect information from call boards, prior calls and bulletins and computer aided systems. Assess and prioritize emergency situations.

Maintain familiarity of area geography, including major buildings, streets, and businesses, and recognize circumstances that may pose a hazard to public safety and to field units. Read and interpret street maps.

Maintain up-to-date understanding of public safety policies and procedures for the Emergency Management, Police, Fire, and other emergency service providers. Communicate tactfully and effectively with the public, public safety personnel, and others. Obtain information from individuals in emergency situations, including those who are emotionally distraught, angry or difficult to understand. Understand and maintain procedures on suicidal subjects. Remain calm and make rapid and sound independent judgments in stressful emergency situations.

Maintain and access business and premise history and index files for emergency and other necessary contacts. Memorize codes, names, locations, and other detailed information. Understand and follow oral and written instructions. Work in a team-based environment. Operate complex radio and telephone systems. Test and inspect equipment as needed.

Perform other duties which may be assigned.

Knowledge, Skills And Abilities

• Knowledge of federal, state and local laws and ordinances related to the work
• Knowledge of interview techniques to elicit information from excited and/or upset persons
• Knowledge of basic fire and police and terminology
• Knowledge of basic communication related to emergency radio and telephone
• Knowledge of organization and operation of Police and Fire and other emergency services
• Knowledge of recordkeeping principles and practices
• Knowledge of computer applications and software related to the work including Microsoft Office
• Ability to operate communication equipment including telephone, radio, paging, computer and related systems
• Ability to train others in work procedures
• Ability to establish and maintain effective relationships with those contacted during work
  
  

Physical Demands

Requires ability to remain seated for prolonged periods of time with extensive use of computer keyboard and multiple monitors. Visual acuity for reading computer screens and maps. Ability to cope under emergency or stressful situations. Aside from working in a general office environment, in which the majority of the work is sedentary in nature with major exposure to a computer and/or many computer screens, the person in this position will be expected to cope with and be effective in the face of workplace stressors such as, but not limited to, exposure to information that may be sensitive and graphic and may be emotionally difficult to process, customer service complaints, maintaining the security of information, people and property, competing priorities of reasonable or high significance to the successful function of the department, etc.

SUPPLEMENTAL JOB POSTING INFORMATION

• This is a Civil Service position and is Non-Exempt under FLSA guidelines
• This position reports to the Emergency Communications Supervisor
• Supervision exercised: None
• Must be willing to work evenings, night, weekend and holiday shifts
• Required to be called back, held over, work off-hours, nights, weekends and holiday shifts
• Required to work during emergency circumstances or inclement weather conditions
• Must pass an audio and visual examination
• May be required to pass a pre-placement drug screen and background investigation
  
  

Application and Recruitment Information

Human Resources will require prior to the first examination for the position, necessary documentary evidence be submitted for fitness of any qualification. Any requirement not met for the advertised position prior to the first examination for that position, will be cause for Human Resources to decline to examine, certify or hire the applicant.

Recruitment Communication

Human Resources will be contacting you at various stages of the recruitment process via email only, even if you have chosen U.S. mail for prior application processes or for applications with other agencies. Please make sure your email address is accurate.

Reasonable Accommodation

Human Resources will make efforts to provide reasonable accommodations to disabled candidates in the selection process. If you have special needs, please notify the Human Resources office when you turn in your application or at least three (3) business days prior to the examination/interview by calling (775) 353-2345.

Disclaimer

The City of Sparks hires and promotes candidates based on a competitive merit selection process, which may include any or all of the following: screening for minimum qualifications, written examinations, supplemental training and experience questionnaires, assessment centers, interviews (oral or written), physical tests or any combination which the Sparks Civil Service Commission may order.

Scoring in the top five (5) for promotion or top ten (10) for entry level in any part of the selection process merely advances the applicant to a higher round of examination, which may consist of additional interviews and other evaluations. Scoring in the top five (5) or ten (10) gives no right to be selected for the position. The City of Sparks reserves the right to select applicants who demonstrate the best combination of qualifications for the position.

The City of Sparks is proud to offer a quality benefit program for our employees. Our plan offers a variety of benefits for a diverse workforce.

This is an overview of the City of Sparks benefit plans only. This overview does not in any manner modify, alter or expand or add to the applicable contract or resolution.

If you have questions regarding the various benefits described, please contact Human Resources at 353-2345.

• No State Income Tax
• Nevada PERS Retirement Plan Fully Paid by the City of Sparks
• No Social Security Participation, but Medicare Deduction Required (1.45%)
• Twelve Paid Holidays
• Vacation Leave Plan
• Sick Leave Plan
• Sick Leave Bank
• Personal Day
• City Paid Medical, Dental, Prescription & Vision Insurance Coverage for Employee; Employees Hired after 7/1/2006 will contribute to the cost of Dependent Coverage
• City Paid Life Insurance
• Tuition Reimbursement
• Workers Compensation
• Military Leave
• Family Leave
• Longevity Pay
• Employee Assistance Plan
• Deferred Compensation Plans
  
  

01

Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your responses can be verified from information included with the application?

• Yes
• No
  

02

Are you willing to be called back, held over, work off-hours, nights, weekends and holiday shifts?

• Yes
• No
  

03

Candidates should apply to only one Dispatch position. If you apply to multiple, only your highest level of qualification application will be considered. Applying to multiple positions will result in candidates receiving multiple email notices potentially containing different information, based on the minimum qualifications for each position. Candidates will be eligible to take the Dispatch Civil Service exam only once. Please acknowledge agreement and understanding below.

• Yes
• No
  

Required Question

Agency City of Sparks

Address 431 Prater Way

Sparks, Nevada, 89431

Phone (775) 353-2345

Website https://www.cityofsparks.us