Customer Service Rep- $17-$18/hr- Experience Required (Plantation, FL)
RemX | The Workforce Experts
Date: 1 week ago
City: Plantation, FL
Contract type: Full time
Description
$17/hr
$18/hr for Bilingual (Spanish)
Several shifts available!
RESPONSIBILIES
Requirements
If we have not contacted you after 10 business days, you may contact us at: (602) 954-2045 or email [email protected]
Apply Now
Applicant Privacy Policy
- $18**This position is on site in Plantation, FL**
$17/hr
$18/hr for Bilingual (Spanish)
Several shifts available!
RESPONSIBILIES
- Handle inbound calls in a fast paced call center environment. May also handle outbound calls with Members
- Effectively advise, consult, and guide members to resolution of their inquiry.
- Manage member requests and processing of OTC orders.
- Establish genuine rapport with Members, demonstrating concern, showing patience, empathy, and sensitivity.
- Be a trusted advisor to Members through interpersonal skills to establish a strong relationship that allows for direct probing to uncover Member needs.
- Resolve Member inquiries at the first point of contact, whenever possible, making it easy to do business
- Adherence to all HIPAA, and MCO / Medicare guidelines is required.
Requirements
- Strong customer service, attention to detail, and multitasking skills.
- Excellent phone skills including active listening.
- Able to handle high-volume environments.
- Able to interpret information accurately and be a persuasive communicator. (Sales experience a plus)
- Type 40+ WPM.
- Flexible with shift (able to change scheduled hours and/or increase hours).
If we have not contacted you after 10 business days, you may contact us at: (602) 954-2045 or email [email protected]
Apply Now
Applicant Privacy Policy
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