Implementation Consultant

ResMed has always applied the best of technology to improve people's lives. Now our SaaS technology is fueling a new era in the healthcare industry, with dynamic systems that change the way people receive care in settings outside of the hospital–and tools that work every day to help people stay well, longer. We have one of the largest actionable datasets in the industry, creating a complete view of people as they move between care settings. This is how we empower providers–with vital insight to deliver the care people need, right when they need it.

We're also ensuring that our health solutions connect to other companies' networks. Because when objectives align, everyone wins. And as we work today to drive better care and lower costs, we're developing more personalized solutions for tomorrow, utilizing machine learning, intelligent care paths, and predictive protocols. If you are an innovator who wants to make an impact we want to talk to you! We have exciting opportunities supporting Brightree by ResMed and MatrixCare by ResMed!

We are seeking a dynamic and experienced Software Training and Implementation Consultant to join our Revenue Cycle Implementation team. The ideal candidate will be responsible for delivering instructor-led training sessions, conducting workflow analysis, and providing expert guidance to clients on MatrixCare software. This role requires travel and strong self-prioritization skills.

Key Responsibilities

• Deliver Instructor-Led Training (remote, or onsite) to individual or groups of clients.
• Conduct MatrixCare Workflow Analysis and Build Sessions, assisting clients with product-related decisions and setups.
• Contact clients to determine their needs, gather pre-training information, and prepare for upcoming training sessions.
• Consult and audit client databases to ensure high software adoption and quality.
• Communicate with MatrixCare internal resources to resolve issues that arise during training.
• Contribute to Client Services and project team meetings.
• Build and maintain relationships with Key Clients.
• Collaborate with project team members, including Project Managers, Software Instructors, Implementation Consultants, Data Conversion Specialists, and Claims Enrollment Team.
• Identify client risk areas and assist the project team with risk resolutions.
• Demonstrate strong problem-solving and critical thinking abilities.
• Provide exceptional internal and external customer service.
• Guide clients through best practice recommendations.
• Support sales, marketing, development, and other Client Services teams with subject matter expertise and leadership.
• Lead Optimization services and actively contribute to training curriculum.
• Exhibit strong presentation, documentation, and communication skills.
• Work proactively with support and development teams on client software requests and product enhancements.
• Stay current with product releases and maintain strong product knowledge.
  
  

Qualifications

• Proven experience in delivering software training and implementation.
• Strong consulting skills and ability to audit client databases.
• Excellent problem-solving, critical thinking, and customer service skills.
• Ability to work independently and collaboratively with project teams.
• Strong presentation, documentation, and communication skills.
• Willingness to travel extensively, up to 75%.
• In-depth knowledge of MatrixCare software and its applications.
  
  

Preferred Skills

• Experience in the healthcare software industry.
• Familiarity with MatrixCare or similar software solutions.
• Ability to lead and manage optimization services.
  
  

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.

At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $72,000 - $107,000

For remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills.

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.