Systems and Training Coordinator

Description

Department: Patient Access

Reports To: Director of Patient Access

Status: Non-Exempt

Our Mission

We meet people where they are and partner with them on their journey towards wellness.

Our Vision

The destination for servant leaders to provide comprehensive and exceptional care.

Our Values

R – Respect

I – Innovation

S – Stewardship

E – Excellence

Systems and Training Coordinator

The Systems and Training Coordinator is part of a collaborative team, responsible for the successful implementation of NextGen Practice Management (EPM) training and the systems that support Patient access, while also serving as a resource in on-going support of staff using these systems. As the Systems and Training Coordinator, you will support routine, day-to-day standard work and NextGen EPM processes, competency assessments and activities related to the onboarding and (re)training of staff who will utilize EPM and Patient Access systems.

A Day in the Life

• Acts as in-house subject matter expert/consultant.
• Conducts onsite and/or remote NextGen EPM and InteliChart training.
• Develops and improves on-boarding training of new employees utilizing NextGen EPM in group and/or one-on-one training, for both virtual, classroom setting, and real-time on the job.
• Assigns and assesses NextGen EPM competencies of new employees utilizing the system, ensuring the new employee can work independently.
• Provider remedial training and annual competency training for existing staff.
• Conduct competency assessment of new employees utilizing NextGen EPM in partnership with Practice Managers where appropriate.
• Creates additional work?ows, standardized work?ow documents, when necessary, in
  
  

collaboration with other departments.

• Coordinates and conducts annual or recurring training for staff utilizing NextGen EPM and InteliChart.
• Support department leaders and managers in creating and monitoring metrics for employees utilizing NextGen EPM and other work?ows.
• Assisting with audits for NextGen EPM users for adherence to quality performance standards to minimize errors.
• Ensures appropriate staff con?guration and setup.
• Performs all other duties and tasks as assigned.
  
  

Core Competencies

• Customer Service: Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met.
• Communication: Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading, listening and interpersonal skills.
• Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
• Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
• Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.
  
  

Requirements

Success Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

Medical Terminology Preferred

2+ years of medical office experience required.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have the ability to gain knowledge of current practice management system, electronic medical record, Microsoft Word, text paging, Internet, and Intranet.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals and risk of radiation. The noise level in the work environment is usually moderate.

Affirmative Action/EEO Statement

It is the policy of Primary Health Solutions to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.