Cage Cashier (Horseshoe Bossier) Full-Time (Graves)

Job Summary

JOB DESCRIPTION

Responsibilities

The Cage/TR associate is responsible for protecting company assets, adhering to company and departmental policies/procedures to include gaming regulations. Adhere to and practice customer service standards. Accurately handles customer exchanges for chips/cash equivalents for cash, cash checks within established procedures, exchange foreign currency, and all other associated cage functions. Assists customers in establishing credit lines, communicate with appropriate personnel concerning customer credit information. Handles pit fill/credits with ease, and cooperates with team members within the department, as well as with other departments. This position also requires the responsibility for greeting and activating player’s Total Rewards card and working the promotion area during entry activation. Must be able to explain and communicate current casino programs and promotions to players. Must be able to execute all functions to include but not limited to:

• Cage Marker issuance/redemption and Front Money Deposits/Withdrawals
• AF/Discounts
• Title 31 and all other AML regulations
• R/S ticket redemptions
• Answer telephones
• Travelers checks
• Wire transfers
• Casino Credit Applications
• Self-Redemption units
• Chip redemptions
• Check Cashing and Credit Card Cash Advance
• Coupon redemption
• Fast Cash redemption
• Numerous bank accountabilities
• Foreign currency
• Foreign chips
• Be proficient in comps, cash back, voids, new accounts, reprints and redeeming procedures.
• Understands, values, and supports Total Rewards program and special events, promotions, and player programs.
• Ensures each customer interaction results in increased customer confidence in Total Rewards.
• Issues comp. in accordance with department comp and guidelines.
  
  

Essential Job Functions

• Ensure excellent guest service and demonstrate a sense of urgency while performing duties
• Always present oneself as a credit to the department Serves as Total Rewards and customer service role model for other employees.
• Adheres to the company service standards
• Meet attendance guidelines of the job and adhere to the departmental and company guidelines.
• Protect company assets.
• Provide assistance to other departments.
• Must be able to read, write, speak and understand English.
• Ability to adapt quickly to rapidly changing business levels and values the differences of others.
• Attend department meetings and information sessions.
• Effectively and enthusiastically communicates the benefits of the customer loyalty program and provides players with a compelling reason to play at CET every time.
• Cross sells property events (shows, promotions, etc.) and amenities (hotels, restaurants, etc.).
• Promotes and executes customer promotions flawlessly.
• Creates and maintains customer accounts
• Ensures data is accurate and maintains integrity of data.
• Collaborates with work-group and all support departments to ensure player satisfaction.
• Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems.
• Ensures integrity and confidentiality of all customer data. Complies with all state, federal and regulatory policies and procedures.
  
  

Qualifications

• High School diploma or GED equivalent with computer experience (WORD, EXCEL, PowerPoint, etc.) necessary for data entry and able to type 35 words per minute
• Organizational abilities necessary for completion of tasks in timely manner.
• Excellent customer service skills essential in dealing with personnel and customer base.
• Cash Handling Experience
• Ability to maintain composure and excellent guest relations under all circumstances
• Strong interpersonal and teamwork skills
• Emphasis on well-groomed appearance to ensure and promote positive image.
  
  

Physical, Mental And Environmental Demands

Must be able to move in and around the Casino/Hotel areas and Total Rewards centers through the entire shift. Must be able to stand and walk for long periods. Must be able to keep aware of the constant changes and enhancements of the Total Rewards program and its benefits. Must be able to respond calmly and handle many customer demands in a fast paced environment. Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk. Must be able to lift and carry up to 35 pounds and must be able to push/pull heavy carts on the casino floor. Responds to visual and aural cues. Must have manual dexterity to be able to operate the following equipment: computer, telephone, photo copy machine, fax machine, ten key, embosser, printer and bar encoder. Must be able to tolerate areas containing second hand smoke.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.