Dispatcher - FT

Position Schedule

Full- time, 3:00p - 11:00p, Saturday - Wednesday

Position Scope

Responsible for supporting safe, proper shuttle operations through scheduling, employee communication, and shift management.

Main Responsibilities

• Schedule vehicles and drivers for fixed route service; cover open shifts on short notice when necessary.
• Working knowledge of basic office equipment, such as phone, fax, and working knowledge of Microsoft Office products - Word and Excel.
• Responsible for being at work every scheduled day, on time and in uniform.
• Courteously assist customers and employees alike by answering any questions they may have. If necessary, direct the customer to the Facility Manager for further assistance.
• Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility Manager.
• Facilitate monthly driver meetings, company training requirements, and changes to daily operating procedures as necessary. Have a thorough knowledge of all areas of field operations, thorough knowledge of the major streets, landmarks, and freeways in the service area.
• Assist Facility Managers with other duties as needed.
  
  

Minimum Qualifications

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education Required: High School Degree or equivalent. Experience/Knowledge: Prior knowledge or experience with shuttle or other dispatched transportation operations, scheduling, employee management preferred. Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or weekends may be required. License Requirement: The individual will be required to have and maintain a valid state-issued driver’s license with a current address and acceptable driving record. Language Skills: Ability to read, comprehend, write, speak, and communicate all aspects of job-related information in English. Ability to write simple correspondence. Ability to effectively present information in one-on-one and group situations to customers and other employees of the company.

Mathematical Skills

Ability to add and subtract. Ability to understand and adhere to Hours-of-Service regulations, including frequent calculations involving quarter hour.

Appearance

Employees will be required to maintain a neat and clean appearance and be in complete uniform at all times.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to change frequently between a sitting and standing position. The employee is required to reach and grasp with hands and arms and talk or hear using a phone or two-way radio.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

JOB CODE: MSY