Automotive Warranty Administrator

If you are looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities. Winrock Automotive Group is a family-owned business dedicated to our employees' success and growth. With six locations in the Natural State (Arkansas), opportunities abound!

Position Overview:

The Automotive Warranty Administrator is responsible for overseeing and managing all aspects of warranty claims within the dealership. This role involves ensuring that all warranty paperwork is completed accurately, claims are submitted in a timely manner, and reimbursements are received promptly. The Warranty Administrator serves as a liaison between the service department, customers, and manufacturers to resolve warranty-related issues.

Key Responsibilities:

• Prepare, submit, and track warranty claims with manufacturers in accordance with their guidelines and timelines.
• Verify and review claims for completeness, accuracy, and adherence to warranty policies.
• Maintain up-to-date knowledge of warranty processes, manufacturer policies, and dealership service standards.
• Ensure proper documentation for each claim, including repair orders, parts, labor, and supporting evidence such as photos or technical findings.
• Maintain organized records of all warranty claims, adjustments, and payments.
• Serve as the primary point of contact for warranty-related inquiries for fixed operations staff (parts and service), and manufacturer representatives.
• Coordinate with the service manager and technicians to obtain required documentation or clarification on warranty claims.
• Provide timely updates to management and service teams on claim status, adjustments, or denials.
• Monitor and analyze warranty trends and identify potential areas of improvement in claim submission processes.
• Prepare monthly warranty activity reports, including claim status, reimbursements, and any pending or rejected claims.
• Recommend policy or procedural changes to enhance warranty submission accuracy and reduce claim denials.
• Review and verify that repair orders meet manufacturer requirements and ensure all labor, parts, and sublet items are accounted for.
• Conduct periodic audits of warranty claims to ensure adherence to manufacturer policies and dealership standards.
• Address and resolve warranty claim discrepancies or disputes with manufacturers.
• Educate service personnel on manufacturer warranty policies, including correct documentation and submission processes.
• Stay informed about manufacturer warranty updates, recalls, and changes to ensure compliance and efficiency.
• Performs other job-related duties and responsibilities as may be assigned from time to time.
  
  
  

Additional Responsibilities:

• Maintain a professional appearance in accordance with the employee handbook.
• Expected to arrive at work on time and work the required shift.
• Interact effectively with co-workers.
  
  
  

What We Offer:

• Medical, Dental, and Life Insurance
• Vision Insurance
• Short-term and long-term disability
• 401K
• Paid time off
• Closed on Sundays
  
  
  

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Advanced computer skills, specifically in Reynolds and Reynolds
• Understand the importance of and maintain confidentiality.
• Understand and follow work rules, policies, and procedures.
  
  
  

Education:

High school diploma or equivalent. Bachelor’s degree in business, marketing, or related field preferred.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

The employee is regularly required to sit, stand, and walk. Occasionally required to climb; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is occasionally expected to travel, however, the normal day-to-day operations will be conducted in a professional dealership setting. The noise level in the work environment is usually moderate.

Pre-Employment Screening:

Motor vehicle records, drug screens, and background checks are required.

The company reserves the right to review and change responsibilities, job duties, and/or skills at any time, with or without notice. This job description is not intended to maintain a complete list of all responsibilities, duties, and/or skills required for this job. Your employment is “At Will,” which means you may be terminated at any time and for any reason, with or without advance notice. Employees are also free to quit at any time. Therefore, this job description is not a contract of employment. The company is an equal opportunity employer. It is our policy to provide equal employment opportunity (EEO) to all qualified persons regardless of race, color, religion, gender, national origin, age, disability, marital status, military status, genetic information, or any other category protected by federal, state, and local laws.