Patient Access Representative - I
Compunnel Inc.
Date: 6 days ago
City: Novi, MI
Contract type: Full time
Position Summary
The main function of a Patient Access Representative is to act as the liaison between the organization and the customer/patient. They provide product education and handle a wide variety of questions while ensuring a positive customer service experience.
Job Responsibilities
The main function of a Patient Access Representative is to act as the liaison between the organization and the customer/patient. They provide product education and handle a wide variety of questions while ensuring a positive customer service experience.
Job Responsibilities
- Act as a liaison between the client, the customer base, and patients
- Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
- Speak with customers in a courteous, friendly, and professional manner using protocol procedures
- Inquire, clarify, and confirm customer requirements and understanding of the solution
- Provide additional customer education and information as needed
- Qualify and establish inbound new customers requesting LabCorp's products and services
- Work in multiple databases to research complex issues and questions
- Notify clients of test results in a timely and accurate manner
- Review test forms for accuracy and report any discrepancies
- Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
- Knowledge of Microsoft Office
- Strong verbal and written communication skills
- Courteous with a strong customer service orientation
- Understanding of medical terminology used in a clinical setting
- High school diploma or equivalent experience
- Previous experience in customer service preferred
- Bachelor’s degree preferred
- 0-2 years of experience
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