Customer Relations Specialist - REMOTE OPTION

Job Details

Description

Who we are:

Globalstar provides affordable and reliable, mobile voice and data communications when beyond cellular services. We rely on our superior satellite network and excellent team members around the world to deliver quality products, services and peace of mind. For more information, visit www.globalstar.com and www.findmespot.com.

Located in Covington, Louisiana, our corporate office houses our global satellite operations command center, product customer shipping center, engineering facilities and more.

Job Summary

The Customer Relations Specialist acts as the main contact for our loyal customers. This is a position for those that take ownership of the customer’s issues, resolve them and go the extra mile. The goal of the Customer Relations Specialist is to exceed the expectations of each customer.

Duties/Responsibilities

• Engage with our customers on a variety of subjects effectively via phone, email and live chat
• Deliver an individualized customer service experience with professional courtesy and efficiency
• Provide technical assistance and support to your colleagues by sharing knowledge and skills
• Document all customer interactions according to standard operating procedures
• Understand and help to improve internal processes, services and products via feedback gathered from interactions with our customer base
• Provide feedback to management
• Understand that we help rescue people and save lives everyday
  
  

What We Are Looking For

• Passionate about delivering superior customer service
• Strong written and verbal communication skills
• Demonstrated word processing, spreadsheet, and general computer proficiency
• Able to work evening shifts
• Take charge to resolve a customer issue
• A “people person” with effective listening skills
• Able to handle difficult issues/customers effectively
• Timeliness and organizational skills
• Able to manage multiple tasks and meet deadlines
• Quick learner, able to get up and running with multiple new systems quickly, follows documented procedures, and adheres to department and company policies
  
  

Education, Experience, And Licenses/Certifications

• High school diploma or equivalent
• Inbound Call center: 1 year (Preferred)
• Live chat experience a plus
  
  

Hardware/ISP Requirements

• Home internet connection with a minimum of 20 Mbps download / 10 Mbps upload speed
• ISP must be highly stable
• If others in home are using internet, minimums may be increased
• Wired connection to router
• Smartphone (Android 10 / iPhone 7 or higher)
  
  

Work Authorization

• United States (required)
• Sponsorship not available for this position
  
  

Globalstar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.