Senior Manager, User Experience Design

Job Description

HealthPartners is currently hiring for a Senior Manager, User Experience Design. User Experience (UX) is a strategic focus and advantage for HealthPartners. The UX team champions our users, taking complex health care decisions and interactions and providing solutions that are simple, accessible, and enjoyable to use. The Senior Manager of User Experience Design sets the vision for our User Experience practice and matures critical practices, platforms, and tools to enable the consistent, efficient, and effective delivery of experiences that delight our users.

Required Qualifications

• Bachelor’s degree with a concentration in UX Design, Information Architecture, Web Design, Interactive Design or equivalent work experience.
• 7+ years of experience with Human Centered Design, interaction design, user interface design and user research
• 3+ years of experience leading a team of UX Design professionals
• Solid foundation in user interface best practices, including design for search engine optimization and accessibility. Deep knowledge of interaction and information design patterns and best practices.
• Knowledge of current web and mobile technology standards and limitations (HTML5, CSS3, and jQuery).
• Experience with UX tools including Adobe products, Visio, InVision, Sketch, Indigo, OmniGraffle, UX Pin, Usertesting.com, Optimal Workshop
• Experience defining appropriate methodology, creating test plans, and executing user research
• Previous experience supervising a UX team
• Experience working within Agile process, understanding of Lean UX
  
  

Preferred Qualifications

• Experience working in Health care or Health Insurance
  
  

Hours/Location:

• M-F; Days
• May work in a hybrid capacity but will need to be onsite as necessary for departmental/team meetings and/or collaborative cross functional work events.
  
  

Accountabilities

• Lead a team to design and develop experiences that create value for our users, business and brand across digital channels and products. Responsible for supervision of staff, including having the authority to hire, transfer, lay off, promote, discipline and discharge, train, reward and review performance of employees. Ensures compliance to organizational and departmental policies and procedures.
• Evaluate our User Experience practice through a variety of factors, including an understanding of current business trends. Mature practices for User Research and Human Centered Design, User Experience Design, and User Interaction design for digital products.
• Evolve critical design platforms such as Pattern Lab and our Digital Design System and ensure adherence. Assess and recommend tools that improve quality, consistency and efficiency.
• Set priorities for the team and support the team in their work, develop their skills and strengths. Maintain our fun, inspiring culture.
• Mature the role of User Experience in agile product development (web and mobile) including user research, journey mapping, persona development, sketching, wireframing, prototyping, user interaction design, testing and validation.
• Work closely with senior leaders to drive innovation across the organization based on Human Centered Design best practices.
  
  

About Us

At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Join us and become a partner for good, helping to improve the health and well-being of our patients, members and the communities we serve.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.