Order Processor

Ogden, UT - Freeus, LLC - Honor Alert

Freeus, a Becklar Company, is an award winning wholesale provider of wearable mobile personal emergency response systems (mPERS). At Becklar, we are defined by our core values: We Care, We're Fun, We're Innovative, We value Relationships, We give great Service, and We work as a team to extend trust. In short, We Care F.I.R.S.T.!. We develop two-way voice mPERS that work both inside the home and away from home, offering peace of mind to seniors and their caregivers. Our Honor Alert team specializes in providing our life-saving devices to veterans and this team has had explosive growth. This position is part time, up to 30 hours per week.

As one of the fastest growing companies in the US and a leading mobile mPERS manufacturer, Freeus is looking to add an Order Processor. In this role you will be responsible for providing excellent customer service to the VAs and our end users. You will work efficiently to process orders from the VAs in a timely manner. You will receive cross training in shipping and RMA testing and help shipping team when necessary.

What You'll Do

• Work as a member of the team to achieve our standard of quality of work and goals
• Maintain attention to detail while working through job duties
• Use critical thinking as new situations and problems arise
• Maintain professionalism, security, and integrity to ourselves, co-workers, and customers
  
  

Responsibilities / Duties / Tasks

• Process orders from the VAs in a timely manner while maintaining accuracy
• Communicate with VAs about orders
• Create sales orders in Netsuite
• Activate device through Orion
• Ensure all orders are processed for the day
• Create and send invoices after orders have been processed
• Send invoices within 24 hrs
• Assist end users in setting up their accounts, activating, and testing their devices
• Process returns, replacements, and accessories that are needed by end users
• Cross train in shipping and RMA testing
• When needed help ship out devices
• Account for inventory
• Test returned devices for defects
• Adapt to new processes and technology
• Assist with projects as required
• Work with other departments to maintain efficiency and find resolutions to larger technical issues
• Other duties as prescribed - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
  

What You'll Need

• Maintain a consistent and predictable schedule
• Proficiency with Microsoft Office/Google Products
• Strong interpersonal skills with the ability to work cohesively within a team environment
• Self-manage with moderate supervision
• Team player with can-do attitude
• Results-oriented, creative-problem solver; Able to meet deadlines
• Attention to detail, focus, follow-up and follow-through; methodical time management
  
  

In Addition To Competitive Pay, You Will Enjoy

• 401(k) retirement plan with company match
• Other perks such as a fun culture, company events, an awesome team, and more!