Customer Service Order Entry Associate

Position overview:

ONICON Measurement Solutions has delivered market-leading flow and energy measurement products since 1987. We focus on delivering exceptional customer service and quality engineered flow and energy measurement instruments for hydronic heating and cooling systems. ONICON is part of the TASi flow brand of companies. TASi Flow is a collection of world-class flow meter companies around the globe, producing flow meters and flow measurement solutions for various industrial and scientific industries.

As a leading HVAC flow and energy measurement technology manufacturer for over 30 years, Onion Measurement Solutions is committed to developing and retaining people with a passion for excellence. Our company continuously drives HVAC market innovation, and our employees are essential to our continued success. Our talent powers ONICON, and we thrive on maintaining a collaborative, flexible, and comfortable working atmosphere.

POSITION OVERVIEW:

The customer service & order entry associate plays a vital role in our organization, serving as our customers' primary point of contact. This position requires a dynamic individual who can effectively manage both inbound and outbound customer communications while ensuring accurate order processing and exceptional service delivery.

The ideal candidate will possess strong phone skills and the ability to handle diverse customer inquiries, process orders efficiently, and maintain detailed records in our ERP system. This role demands high attention to detail, excellent multitasking & organizational abilities, and the capacity to thrive in a fast-paced environment.

As a key member of our customer service team, you will be responsible for building and maintaining strong relationships with customers, coordinating with various internal departments, and contributing to the overall success of our sales and service operations. Your technical aptitude and product knowledge will guide customers to the right solutions.

This position offers an opportunity to develop a comprehensive understanding of our products and services while honing your customer service, data management, and communication skills. If you are a proactive problem-solver with a passion for customer satisfaction and a talent for managing complex tasks, we encourage you to apply for this rewarding role.

Key Responsibilities

Responsibilities include, but are not limited to:

• Handle inbound and outbound customer calls with professionalism and efficiency
• Enter customer orders into ERP system and communicate order confirmation to customers
• Process customer demands and ensures accurate order fulfillment
• Generate invoices and credit memos for customer orders
• Produce domestic and international shipping documents
• Build and maintain strong business relationships with new and existing customers
• Liaise with sales representatives, territory managers, service personnel, inside sales engineers, and production departments
• Create and maintain customer records with accurate account information
• Develop fundamental knowledge of products to ensure customers receive the right solutions for their applications
• Provide updates on inventory levels, order status, tracking, service contracts, and repair orders
• Perform additional duties as assigned by the manager
  
  

Position Requirements

• Exceptional phone communication skills for both inbound and outbound calls
• Strong written communication abilities
• Excellent problem-solving and time-management skills
• Ability to multitask effectively in a fast-paced environment
• High level of professionalism when interacting with customers and team members
• Accuracy with numbers and strong attention to detail
• Proficiency with ERP systems and computer operations
• Moderate to advanced skills in MS Office programs (Excel, Word, Outlook)
• Familiarity with customized databases and service support programs
  
  

Preferred Qualifications:

• High school diploma with 2+ years of experience in a technical customer service environment
• AA or AS degree in business or manufacturing
• Experience with Microsoft Navision
• Familiarity with Sage Sales Logix
• Experience in Microsoft Navision a plus
• CRM