Patient Access Coordinator

Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast.

Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS).

Education

• High school diploma or equivalent
  
  

Qualifications

• Enthusiastic, friendly, patient focused customer service skills.
• Exemplary communication skills, written and verbal – must be comfortable speaking to patients via phone and successfully communicate pertinent information.
• Professional, effective communication skills required to contact insurance companies to obtain patient benefits.
• Must be a team player with ability to collaborate interdepartmentally and with clinical staff.
• Capacity to multi-task with computer programs while providing patients the highest level of care and attention.
• Works well in a team environment to accomplish common tasks to solve problems and enhance the smooth and efficient flow of the department.
  
  

Experience

• Medical terminology knowledge and experience in Imaging required.
• Experience in Radiology information systems, Cerner, STAR and Patient Track preferred.
• Organizational skills, attention to detail, follow through, and ability to multitask.
• Strong attention to detail is highly important for this position.
• Ability to meet deadlines and prioritize effectively.
  
  

Position Summary

The Patient Access Coordinator will be responsible for delivering a dynamic customer experience to all customers and demonstrate a strong commitment to service excellence.

Under the direction of the Admitting Department Leadership, the Patient Access Coordinator performs registration and clerical functions.

• Responsible for the timely answering of phone calls, responding to e-mails and resolving scheduling inquiries and registration issues.
• Provide the registration team with add-on times for STAT cases and/or any other last minutes add on cases.
• Must be able to prioritize and handle scheduling/registration questions and contact the modality if necessary, to determine the best course of action.
• Ability to deal with ambiguity and last-minute requests.
• Ability to quickly build trusting relationships, gain credibility, and partner with clinical teams throughout all modalities to effectively support Scheduling and Clinical Teams with their Registration needs.
• Cross-train and help as needed with other registration responsibilities.
• Act as a communication liaison between the Registration Department and Clinical Modality Leads to ensure cases are effectively coordinated and successfully registered.
• Must communicate any issues or concerns to leadership.
• Performs other duties as assigned.