Head of Customer Intelligence

About Enterpret

As we transition to the world of AI native applications there is one element that matters more than anything - the data.

At Enterpret, we are unlocking the most impactful dataset for businesses - customer feedback. We centralize customer feedback across all sources, like Twitter, Salesforce, Zendesk, Slack, Community Forum, Surveys, and Gong calls, in one place. We use this feedback to build a custom ML model for each customer, and enable analysis like comparing cohorts, and detecting anomalies on feedback on top of it.

Our customers include companies like Canva, Descript, Notion, The Browser Company, Ironclad, Loom, and several other Product Led Growth decacorns and F500 companies.

We are backed by Kleiner Perkins, Sequoia Capital India, and Unusual Ventures. Read more about our team, core values, and operating principles - here.

Role Overview:

As the Head of Customer Intelligence, you will play a critical role in shaping the way companies approach customer intelligence and build customer-centric products. You will be responsible for fostering a community of customer-centric professionals and guiding both Enterpret and our customers in adopting best practices for customer-centric product development.

Key Responsibilities:

• Community Building: Develop and lead a vibrant community of customer-centric companies and professionals. Create opportunities for knowledge sharing, networking, and collaboration around customer-centric product development practices.
• Internal Customer Intelligence Head: Work closely with Enterpret's product, engineering, and customer success teams to establish best-in-class customer intelligence practices. Help set the standard for how Enterpret builds products, ensuring we practice what we preach.
• Strategic Partnership with Customers: Collaborate with our enterprise customers to develop strategic plans for rolling out Enterpret's solutions within their organizations. Ensure that these strategies are actionable and can be successfully executed by our Customer Success team.
  
  

About You:

• Experience: At least 5 years of Voice of Customer (VOC) or Product Operations experience at mid-market or enterprise companies.
• Customer-Centric Mindset: Passionate about helping the world transform into building customer-centric companies.
• Expertise: Strong understanding of customer-centric product development and the ability to advocate for best practices.
• Communication Skills: Exceptional communication and relationship-building abilities.
• Collaborative: Experience working with enterprise customers and internal cross-functional teams.
  
  

Benefits and Perks

• Autonomy and ownership of an early-stage startup!
• Highly competitive compensation and early-stage startup equity
• Medical, Dental, and Vision Insurance.
• Generous vacation policy.
• Maternity and Paternity leaves.
  
  

Equal Opportunities

We are an equal opportunity employer. We ensure that none of our employees or prospective employees receives less favorable treatment as a result of age, sex, disability, marital status, colour, race, religion or ethnic origin. Equally we aim to ensure that no such employee is disadvantaged by terms and conditions of employment which cannot be justified.