Complaint Investigation Technician

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

About Abbott

At Abbott, we believe people with diabetes should have the freedom to enjoy active lives. That’s why we’re focused on helping people with diabetes manage their health more effectively and comfortably, with life-changing products that provide accurate data to drive better-informed decisions. We’re revolutionizing the way people monitor their glucose levels with our new sensing technology.

Our location in Alameda, CA, currently has an opportunity for a Complaint Investigation Technician. This person will perform routine testing in a laboratory setting of medical devices associated with returns due to customer complaints, while ensuring timely closure. Handle multiple tasks effectively and efficiently in a team environment with minimal supervision. Document investigation activities clearly and accurately, utilizing software applications, computers and databases and maintain files per procedures. Ensure proper transfer of the returned product to next stage of investigation according to documented priorities. Store not confirmed returned products, in appropriate location per established procedures, for subsequent retrieval.

What You’ll Do

• Safely perform routine testing and receiving of returned products due to customer complaints and be able to document investigation activities clearly and accurately in a timely manner.
• Adhere to procedures and work instructions throughout.
• Be able to handle multiple tasks effectively and efficiently.
• Understand the priorities of investigation as outlined in the procedures and as assigned by the laboratory supervisor.
• Ensure that product returned is handled appropriately, investigated safely and accurately in a timely manner consistent with established procedures as failure to comply with requirements and regulations may lead to nonconformances resulting in FDA sanctions.
• Responsible for compliance with applicable Corporate and Divisional Policies and performing other duties as assigned by management
  
  

Required

EDUCATION AND EXPERIENCE YOU’LL BRING

• 1-2 years of college or high school diploma with relevant experience.
• Good organizational, written, oral and interpersonal skills.
• Good Computer Skills. Basic mathematical skills are required.
  
  

Preferred

• Experience in controlled environment preferred.
  
  

What We Offer

At Abbott, you can have a good job that can grow into a great career. We offer:

• Training and career development, with onboarding programs for new employees and tuition assistance
• Financial security through competitive compensation, incentives and retirement plans
• Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
• Paid time off
• 401(k) retirement savings with a generous company match
• The stability of a company with a record of strong financial performance and history of being actively involved in local communities
  
  

Learn more about our benefits that add real value to your life to help you live fully: http://www.abbottbenefits.com/pages/candidate.aspx

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is $23.90 – $47.80 per hour. In specific locations, the pay range may vary from the range posted.