WV Housing Assistance Center - Case Manager

A New Leaf’s West Valley Housing Assistance Center is seeking a dedicated Case Manager to provide comprehensive support to individuals and families experiencing housing instability. This role involves conducting assessments, developing personalized case plans, and connecting clients with essential resources such as housing, employment, healthcare, and community services. The Case Manager will work closely with clients to empower them to achieve long-term housing stability, offering guidance, advocacy, and crisis intervention as needed. Success in this position requires strong organizational skills, empathy, and the ability to navigate complex housing and social service systems.

Hourly Pay Range: $19 - $24

Schedule: Monday – Friday; 8am – 5pm

Location: Surprise, AZ

Qualifications

Education & Experience:

• CM I: High School Diploma/GED required + 1-2 years of direct Case Manager experience required
• CM II: High School Diploma/GED required + 3-4 years of direct Case Manager experience required OR AA/BA degree + 1-2 years of direct Case Manager experience required
• CM III: HS Diploma/GED required + 4 years of direct Case Manager experience OR AA/BA degree + 3-4 years of direct Case Manager experience
  
  

Plus

• Experience working with individuals experiencing homelessness or those who are economically disadvantaged preferred
• Knowledge of community resources
  
  

DUTIES AND RESPONSIBLITIES: Responsibilities will include but not limited to:

• Provide case management services; establish/maintain client files.
• Being directly responsible to Program Manager for issues regarding admission and discharge, while being in conformance with the agency’s program definition and policies as relevant to program/client needs.
• Screening, assessing and developing service plans.
• Developing/Monitoring the implementation of strength-based case plans and progress towards goals.
• Assisting clients in obtaining community services and benefits, securing appointments with outside services and agencies as needed.
• Providing referrals and/or coordinating transportation for clients to community services as needed (as relevant to program/client needs).
• Facilitating and coordinating discharge planning transition and follow up according to plan.
• Continually improving family cultural awareness and competency.
• Being available and responsive to clients and stakeholders during business hours.
• Completing accurate case documentation and agency paperwork in a timely, correct, and thorough manner.
• Maintaining client demographic information and accurate tracking as required by supervisor.
• Providing educational information as needed to assist clients/families in reaching goals.
• Attending and participating in program staff meetings and/or any other meetings as designated by your supervisor(s).
  
  

Compliance/Requirements

• Class One Fingerprint Clearance Card
• Valid Driver’s License with reliable transportation
• Current Auto Liability Insurance
• CLEAN 39 Month Motor Vehicle Record
• Must Be At Least 21 Years of Age
  
  

Apply Now