Coordinator, Social Services

It's rewarding to be on a team of people that truly believe in making an impact!

We are committed to building the best primary care environment for patients and are seeking healthcare enthusiasts to join us.

Job Summary

Provide general assistance to our patients in any service and complete any process or application for them to receive benefits through the local resources and the Government Assistance Programs.

Essential Duties & Responsibilities

• Assist patients/visitors with the completion of the applications for SNAP, Medicaid, Medicare Saving Program, or any other Government benefit program, based on the information they provide and with the submission of verifications and general information regarding the application process.
• Assist patients/visitors to make any call connected to benefits and provide printer, fax, and copy machine for any application related document.
• Help patients/visitors to activate or request their Electronic Benefits Transfer card (EBT)
• Assist patients with the application of Medicare, Supplemental Security Income (SSI), Social Security card, change of status or any other benefit related to Social Security Administration (SSA).
• Assist patients complete the application for the Naturalization process and follow up until the end of the process.
• Complete the application of the American Passport and make the appointment to the corresponding office to compete the process.
• Assist patients with the application of Government cells phones, affordable High-speed low-cost Internet, Home Energy Assistance program (LIHEAP), Housing, Section 8, or any other public assistance benefit.
• Assist patients with the application for the Special Transportation Services, Bus pass application or Disabled Person Parking Permit.
• Participate in the department monthly meetings and/or services trainings to maintain the standards certifications
• Handles any complaints from patients and/or family members as appropriate.
• Complete all process and handle all confidential information in an honest, ethical, and professional manner.
• Ensures that all HIPAA standards are met.
  
  

Additional Duties & Responsibilities

• Ensure compliance with all company policies
• Complete annual trainings related to Social Services and those required by company
  
  

Supervisory Responsibilities

• No supervisory responsibilities
  
  

Education & Experience

• Must have High School diploma or equivalent or years of relevant experience.
• Previous experience in customer service.
• Previous experience with any Government assistance programs and/or Immigration Services.
• Microsoft Office programs experience including Excel.
  
  

Required/Preferred

Education Requirements

Education Level

Discipline

Required

High School

Knowledge, Skills & Proficiencies

• Skill in operating personal computer, phones and copy and fax machine.
• Ability to read, write and speak in English, Spanish and/or Creole languages helpful, and to write routine reports
• Skill in oral communication and customer service. Ability to speak effectively and to communicate with employees, patients, and other individuals in a professional and courteous manner.
• Ability to solve practical problems and deal with situations where only limited standardization exist
• Ability to pay close attention to detail, interpret a variety of instructions, follow up process, meets deadlines and to ensure accuracy of reports and data.
  
  

Physical Requirements

This position works under usual office conditions. The employee is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit, walk, and occasionally climb.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Conditions

Must be able to perform essential functions such as typing, standing, sitting, stooping, and occasionally climbing

Travel Requirements

Amount of Expected Travel

Details

Yes

0-25%

Work will involve some driving/traveling to assigned clinics.

Tools & Equipment Used

Computer and peripherals, standard and customized software applications and tools, and usual office equipment.

Disclaimer

The duties and responsibilities described above are designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain, or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. Cano Health is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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