Chief Service Quality Officer

Job Details

Description

Pay Grade: 15

ChildNet, Inc. is a private, not-for-profit community-based care (CBC) agency servicing Broward and Palm Beach County. We are contracted with the State of Florida, Department of Children and Families, to provide case management support to abused, abandoned, and neglected children. ChildNet is nationally accredited by the Council on Accreditation (COA) and employs over 450 staff at its location in Ft Lauderdale and West Palm Beach, Florida.

Job Summary: The Chief Service Quality Officer plans, designs, directs, and monitors a comprehensive clinical, well-being, and placement network service array that includes a quality improvement strategy to ensure high quality, accessible, and effective services for the children and families served.

Essential Functions

The items listed below are intended to provide an overview of the essential functions of the job. This is not an exhaustive list of all functions and responsibilities that the position may be required to provide.

Requirements

Provides general management, administrative oversight and improvement of ChildNet's behavioral health, well-being, and placement services in compliance with the licensing requirements and the policies of the governing body to ensure effective delivery of all community services and initiatives by:

• Responsible for oversight, development and integration of clinical and well-being network strategy and quality management.
• Responsible for developing and monitoring key performance indicators and outcomes to determine overall performance, effectiveness and responsive network development strategies for the array of placement, behavioral health, health, education, and juvenile justice responsive services.
• Providing strategic leadership, direction and implementing system wide clinical, well-being, and placement network service development for children and families to ensure quality and innovation in furtherance of ChildNet’s Mission and goals.
• Directing the planning, design, implementation and evaluation of an integrated network service array that is accessible, high quality, and effective in serving the youth and families in their local communities.
• Directing and overseeing the collection, aggregation and analysis of service quality data, including quality improvement initiatives and timely remediation, action planning activities and strategies to effectively optimize ChildNet’s resources.
• Establishing and maintaining effective working relationships with service providers, public agencies and community organizations in furtherance of ChildNet’s Mission.
• Communicating the strategic vision, scope and mission of performance improvement management.
• Directing the delivery of behavioral health, educational, juvenile justice, and placement services throughout ChildNet’s service area and spearheading quality and service network initiatives aimed at maximizing the efficiency of operations, improving service, and enhancing quality, safety outcomes, and well-being of those served.
• Identifying gaps of service in the community and implementing a plan of action, including finding strategic methods of funding.
• Conducting presentations and communications with various stakeholder and partner groups to provide information regarding service needs, including behavioral health programming.
• Serving as a strategic partner in the development and implementation of ChildNet’s strategic plan.
• Recognizing, respecting and responding to the unique culturally-defined needs of those served.
  
  

Skills/ Requirements

Years of Experience:

• At least (5) years’ experience in Child Welfare, Behavioral Health, and/or Health Care in a Leadership or Executive Level
• Minimum (10) years’ experience in Child Welfare, Behavioral Health, and/or Health Care services
• Direct experience with Child Welfare and cross-system collaboration strongly preferred
  
  

Education/Licenses/Certifications

• Master’s degree in a related field
• Licensed Behavioral Health Clinician (LMHC, LCSW, LMFT, Licensed Psychologist) or equivalent Preferred
• Certification in Six Sigma or other process improvement model Preferred
  
  

Important Notes

ChildNet is committed to equal employment opportunity for all applicants without regard to race, sex, age, religion, color, disability, national origin or ancestry, citizenship status, genetic information, marital status, veterans' status or military service obligation, medical condition, sexual orientation, or gender identity or expression and any other status protected by applicable law. Including Title VII of the Civil Rights Act, Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and CFOP 60-10, Chapter 4. ChildNet is also a Drug-Free Workplace (DFWP).