Vice President Operations

Job Summary:

The Vice President of Operations serves as an integral member of the operations leadership team and establishes, maintains, and leads a culture of collaboration and innovation within a positive atmosphere that works to provide a first-class guest experience. This position is to provide day-to-day reporting to the EVP of General Administration & Project Management and ultimately reporting to the President and Chief Executive Officer. The position will work together to create and implement operation oversight of the Hall of Fame Village, a subsidiary of the publicly traded Hall of Fame Resort & Entertainment Company (NASDAQ: HOFV, HOFVW).

Essential Job Functions/Responsibilities:

- Oversee operations staff and third party vendors that are responsible for HOFV event operations, guest experience, ticketing, and security.

- Create and adhere to annual operating plans and budgeting.

- Develop and adhere to standard operating procedures.

- Work with procurement for purchasing needs related to front of house campus operations.

- Ensure that a superior guest experience is had by guests related to rides and attractions.

- Assist in creating revenue opportunities for the operations department.

- Oversee and ensure that the operations of HOFV are compliant with all Federal, State, and Local safety regulations.

- Provide ongoing recommendations to strategically enhance operational performance and opportunities.

- Maintaining and developing positive working relationships with service contractors, suppliers and firms doing business with the Village, including the Pro Football Hall of Fame, Canton Symphony, and Canton City Schools.

- Coordinate and review the work plan for operations initiatives; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor workflow; review and evaluate work products, methods and standard operating procedures.

- Work with events team(s) on all events throughout the Hall of Fame Village for comprehensive and seamless execution.

- Demonstrate the ability to prioritize, meet deadlines, display decisiveness, and show adaptability.

- Supervision of assigned staff, assuming day-to-day responsibilities for personnel related matters that include but are not limited to:

o Assist during interview process, onboarding, and training new hires.

o Complete annual performance reviews for all supervised staff.

o Provide continuous feedback, supervision, and coaching to all supervised staff.

o Create and maintain schedule, assignments, and attendance.

o Approve time clocks and make adjustments as needed.

o Respond in a timely manner to calls, texts, inquiries, and emails.

o Enforce uniform protocol.

- All other duties as assigned.

FULL TIME/SALARY/EXEMPT POSITION

Requirements

Required Knowledge, Skills, & Desired Qualifications:

- Minimum of a bachelor’s degree.

- Minimum of 10-15 years of experience in operations.

- Minimum of 7-10 years of previous management experience in the above areas of expertise.

- Excellent interpersonal, negotiation, and conflict resolution skills.

- Exceptional verbal and written communication skills.

- Ability to work a flexible schedule (nights, weekends & holidays as necessary) is required.

- Must be a flexible and reliable team player, both within own department and entire organization, promoting teamwork and quality service through daily communication and coordination with other shifts and departmental management.

- Strong team skills and the ability to collaborate in a fast-paced environment; must possess a strong ability for effective time management and task prioritization.

- Ability to work independently while maintaining a high level of performance, working quickly without compromising quality.

- Must have the ability to demonstrate uncompromised judgment and discretion regarding confidential matters while maintaining confidentiality.

- Proven ability in Microsoft Office Suite.

- Must have the ability to work in an evolving early-stage company and with a destination that is continuing to grow.

Physical Requirements:

- The ability to lift up to 25 pounds regularly.

- The ability to work in various Ohio weather conditions, inside and outside.

- The ability to work with hot, cold, and hazardous equipment as well as operate phones, computers, copiers/scanners, and other office equipment.

- The ability to move safely over uneven terrain, steps, or in construction zones from time to time.

- The ability to see and respond to hazardous situations.

- Ability to comprehend instructions and retain information.

- Must have manual dexterity necessary to complete all job duties.

- Must be available to work and live within a 20-minute drive radius of Canton, Ohio.

Benefits:

- Medical Insurance

- Dental & Vision

- Life Insurance

- STD/LTD

- 401K

- Supplemental Insurance

Core Competencies:

- Vision and Strategic Thinking: Addresses issues preemptively, thinks strategically, and anticipates needs and priorities.

- Entrepreneurship: Champions innovation and encourages new ideas. Builds momentum to get things done by communicating clearly and consistently. Acts decisively. Helps others to successfully manage organizational change. Recognizes successes and informed risk-taking.

- Integrity: Is ethical and honest in all dealings. Keeps confidences and is highly responsible in managing strictly confidential information. Treats others fairly and equitably. Delivers what is promised. Is respected by others.

- Accountability for Results: Sets goals and high standards to accomplish these goals. Follows through on all commitments. Has a sense of direction and keeps focused but knows when to be flexible and adapts accordingly. Maintains a positive attitude despite stress, frustration, and ambiguity; recovers quickly from disappointments and setbacks. Questions how things were done in order to develop ways to do things more efficiently. Encourages diverse thought and welcomes contributions.

- Relationship Management/Collaboration: Builds, maintains, and values positive relationships inside and outside the organization. Allocates effort to understanding and meeting needs of customers and targeted prospects, and community leaders. Assists others in accomplishing their goals. Communicates effectively and speaks and writes clearly. Listens and values contributions of others.

- Learning Agility: Learns technology, new systems, and processes to improve job proficiency. Inspires and encourages others to learn and grow in their careers.

- Coaching and Development: Encourages and inspires others’ development and growth while also working to improve themselves. Conveys high expectations both of themselves and for others. Regularly provides helpful guidance and advice and appreciates the opportunity to grow when receiving the same.

- Execution: Ability to take plans and successfully execute against them.

ABOUT HALL OF FAME RESORT & ENTERTAINMENT COMPANY

Hall of Fame Resort & Entertainment Company (NASDAQ: HOFV, HOFVW) is a resort and entertainment company leveraging the power and popularity of professional football and its legendary players in partnership with the Pro Football Hall of Fame. Headquartered in Canton, Ohio, the Company has three business divisions. Hall of Fame Village Media creates engaging original content across a variety of mediums. Gold Summit Gaming centers around developing immersive eSports, fantasy sports, and sports betting experiences. Hall of Fame Village is a 100-acre multi-use sports, entertainment and media destination centered around the Pro Football Hall of Fame’s campus. Additional information on the Company can be found at www.HOFREco.com.

ABOUT HALL OF FAME VILLAGE

Hall of Fame Village is a multi-use sports, entertainment and media destination centered around the Pro Football Hall of Fame’s campus in Canton, Ohio. The Village features over 100 acres of immersive experiences to dine, shop, and be entertained and includes 8 different venues. Tom Benson Hall of Fame Stadium is a world-class 23,000 seat, sports and entertainment stadium with luxury suites, rooftop cabanas, and other premium spaces for private, corporate, and special events. ForeverLawn Sports Complex is home to a wide array of tournaments with its seven turfed multipurpose fields with tournament quality lighting and hospitality, ticketing, and coaching/classroom/medical building. Center for Performance is the largest inflatable domed facility in the country and provides year-round capacity for events of all kinds. Constellation Center for Excellence is a 75,000-square-foot mixed-use facility for sports-centric research and programming, office, and retail space. Fan Engagement Zone is an 82,000-square-foot sports and entertainment-themed retail promenade. Play Action Plaza comprises 3.5 acres of green space adjacent to the Fan Engagement Zone that includes amusement rides, an outdoor amphitheater, bar area with patio, space for food trucks, a walking path, and the largest man-made water feature in Ohio. Currently under construction are a 144,000 sq. ft. football-themed waterpark and a seven-story, 130,000 sq. ft Hilton Tapestry Hotel. Phase III is currently in planning stages. For more information, visit www.HOFVillage.com.

Hall of Fame Resort & Entertainment Company and its subsidiaries are equal opportunity employers.