P&C Applications Support Analyst

Job Number: 24-02320

Be part of the Financial Services Industry. ECLARO is looking for a P&C Applications Support Analyst for our client in Aliso Viejo, CA.

ECLARO’s client is one of the largest Insurance Brokerage and Consulting Firms in the United States. If you’re up to the challenge, then take a chance at this rewarding opportunity!

Position Overview:

• This position would provide support delivery for Client's P&C agency management system platform (Applied Epic), as well as a wide range of ancillary platforms.
• The role of the P&C Application Support Analyst is to assist customers who are experiencing any procedural or operating difficulty with the use of Property & Casualty technology applications, products, or services.
• Complex and/or high priority problems are elevated to specialized support groups for resolution when needed, but the Help Desk Technician is responsible to ensure that an effective solution is provided to the user.
  
  

Pay Rate: 25.00 - 35.00 $/Hour

Responsibilities:

• Effectively, professionally, and respectfully represent other Technology staff members, teams, and their services to the client community.
• Provide support for all P&C Technology products and services. Support may include, but is not limited to, answering questions, troubleshooting, teaching, or guiding users on software or hardware functionality, as well as understanding the escalation process.
• Understand and follow established policies, procedures and published Knowledge Base articles.
• Identify the most effective approach to resolving clients' technical issues. Conduct research and in-depth troubleshooting to address problems, and consult with Tier II Support, Vendor Support, or Project Team leaders as needed.
• Verify that suggested solutions effectively resolve the users' problems through verbal or email follow up.
• Triage tickets in the P&C Applications team queue and manage individual ticket queue in Client's support platform, ServiceNow.
• Stay current on all required code of conduct, compliance and cyber security training.
• Keep all client information and records confidential.
• Work on Help Desk and Shared Services related projects as assigned by supervisor.
• Other duties and projects as assigned by manager.
  
  

Required Skills:

• P&C agency management system Applied Epic and policy rating software.
• Additional applications used are Smartsheet, SharePoint, Microsoft suite of products including but not limited to Teams, Outlook, OneNote, Excel, and Word.
• General understanding of insurance is helpful, but not required.
• Capability to quickly adapt and shift to new solutions as information evolves and to effectively utilize rapidly changing technologies.
• Outstanding communication and relationship-building skills.
• Effective work habits in high pressure situations.
• Experience in critical thinking and problem-solving with a keen attention to detail.
• Exceptional written and verbal skills.
• Must have strong command of the English language to deliver effective phone and email support.
  
  

Qualifications:

• High school diploma or equivalent.
• Experience with Applied Epic and general PC troubleshooting desired.
• Customer service training and/or experience is advantageous.
• Prior service desk experience is preferred.
  
  

If hired, you will enjoy the following ECLARO Benefits:

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
  
  

If interested, you may contact:

Gail Ramos

[email protected]

2012839561

Gail Ramos | LinkedIn

Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.