Junior Desktop Support
ARA
Date: 19 hours ago
City: Alexandria, VA
Contract type: Full time
This is a junior-level position at the IMS Sector located in Alexandria, VA and Arlington, VA. The individual selected for this position will work as part of a team of technical support staff across the country and will administer all aspects of the LAN operating environment.
- What you’ll do as a Desktop Support Administrator
- Provide desktop support and technical assistance to end users on a variety of issues.
- Manage and support a small Windows server environment.
- Set up and maintain user accounts and computers.
- Manage file, print, and license servers.
- Administer data backups.
- Apply security patches and updates in a timely manner.
- Document and maintain IT related procedures.
- Maintain inventory and licensing records for hardware and software acquisitions.
- Desktop Support Administrator Requirements
- Requires High School Diploma or equivalent
- 1-3 years of experience supporting desktops/laptops and servers; specifically, with systems running Windows 10, Server 2016+ on a Windows network, including printers and other peripherals. (Education may be counted in lieu of experience, one year of college is equivalent to two years of experience).
- Experience supporting an array of applications on Windows operating systems including, Microsoft Office, SharePoint, email, VPN clients, firewalls, disk encryption, and antivirus software.
- Experience troubleshooting and repairing hardware and network problems in virtual and physical environments.
- Ability to obtain a security clearance, which includes US citizenship.
- Desktop Support Administrator Preferences
- Experience with Windows Server 2016 and above
- Experience with Microsoft 365 office applications
- Experience with Avamar
- Experience with Veeam backup software
- Knowledge of Cisco VoIP phone administration
- MCSE, A+, Net+, Security+ certifications
- Antivirus and WSUS
- Bachelor’s degree in MIS, CS, or other IT-related field
- DoD experience
- Understanding of IT security best practices
- Secret Security Clearance – Active or Inactive
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