VP, Consumer Bank - Product and Customer Experience Leader

E2403888-19

Job Description

Role Summary/Purpose:

Synchrony’s Consumer Bank provides an award-winning suite of products, that help our customers save smart for today and tomorrow. We also serve as a primary funding source for the enterprise and are critical to Synchrony’s broader growth.

The VP, Consumer Bank Product and CX Leader is responsible for owning and innovating the product and customer experience of Synchrony’s Consumer Bank through various channels. They report directly into the Head of Synchrony Consumer Bank and will be a member of their direct leadership team.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities

• Lead the Consumer Bank product and customer experience team, driving innovative product solutions and best in class customer experiences
• Maintain a strong understanding of our competitor products and experiences, and proactively communicate and activate on industry trends with the broader team
• Partner with immediate and cross-functional team members to create and launch experiences across all channels with an emphasis on digital-first
• Monitor and measure product metrics and KPIs to define product success and prioritize future capabilities
• Build and document an in-depth understanding of the holistic Consumer Bank business and our customer experiences
• Lead and support the product delivery team in the development of enhanced digital functionality and experiences
• Lead your team through values based leadership, creating a high trust environment and great place to work for all
• Partner with product and customer experience teams on the card side of the business to find synergies and activate on enterprise opportunities
• Perform other duties and/or special projects as assigned
  
  

Qualifications/Requirements

• 7+ years of work experience, including critical experiences in consumer digital deposit products, product management, digital product delivery, customer/user experience, journey mapping and/or channel management
• Ability to travel – 20%
  
  

Desired Characteristics

• Experience in financial services, specifically digital banking
• Experience successfully leading teams
• Experience working and successfully influencing cross-functional teams
• Exceptional relationship building
• Strong analytical and digital technology skills
• Excellent verbal and written communication skills
  
  

Grade/Level: 14

The salary range for this position is 150,000.00 - 250,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
  
  

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
  
  

Job Family Group

Other Business Administration