Administrative Specialist I

Requisition ID: 82505

Florida Power & Light Company is America’s largest electric company, providing clean, affordable, and reliable electricity to more than 12 million people in Florida. We operate one of the cleanest power generation fleets in the U.S. and our reliability is among the best in the nation. Our goal is to achieve Real Zero carbon emissions from our operations by 2045 by expanding our solar capacity, increasing battery storage and bringing new renewable energy opportunities to Florida, while improving customer affordability and reliability. Are you interested in becoming a game-changer in the energy industry? Join our world-class team today!

Position Specific Description

The candidate selected for this role will support the Power Delivery team located in Sarasota, FL. This position will involve direct communication with our customers to assist in resolving issues related to inspections, scheduling appointments, and providing assistance when directed to the service.

Responsibilities

• Answering and returning phone calls from customers
• Managing the service center shared mailbox
• Posting inspections and maintaining accurate records
• Assisting service center personnel with administrative tasks
• Providing additional clerical support as needed
  
  

The Ideal Candidate Would Posses The Following Skills

• Excellent communication skills and ability to effectively resolve customer issues
• Strong organizational skills and attention to detail
• Proficient in using computer systems and software applications
• Ability to multitask and prioritize workload effectively
  
  

Previous experience in a customer service role and knowledge of electric utility operations or related industry is highly preferred.

We strengthen and engage our greatest asset – our people!!