UX Content Designer II

Salary Range: $57,000 - $145,000

Job Posting End Date: 10/22/24

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Work Designation. Depending on your location within the continental US, this role may be hybrid or remote.

• If you live within 50 miles of the Aflac offices located in Columbus, GA or Columbia, SC, this role will be hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership.
• If you live more than 50 miles from the Aflac offices located in Columbus, GA or Columbia, SC, this role will be remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.
  
  

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations
  
  

What does it take to be successful in this role?

• Strong writing and editing skills, capable of producing high-quality content that meets standards
• Ability to craft complex messaging for products, services, or applications with minimal supervision
• Experience in developing and maintaining comprehensive content plans and strategies
• Ability to lead content design efforts, such as content audits and content strategy development
• Proficiency in conducting thorough research and producing accurate, relevant information artifacts
• Ability to analyze content performance and make data-driven decisions to optimize content
• Ability to lead content-related projects and initiatives to achieve desired outcomes
• Advanced knowledge of content management systems (CMS) and ability to optimize content delivery across channels
• Skills in monitoring and evaluating content quality, consistency, and accessibility
  
  

Education & Experience Required

• Bachelor’s Degree in English, Journalism, Communication, Literature, Marketing, or other related field
• Two or more years of relevant UX Content work experience
  
  

Or an equivalent combination of education and experience

Principal Duties & Responsibilities

• Collaborates with product, business, experience, and engineering teams to understand needs and develops content strategy to support desired outcomes – balancing user needs with business goals
• Writes and edits clear, concise, and engaging copy that aligns with brand tone and voice
• Creates content plans to show how identified audience needs will be met
• Updates the style guide and content management system as needed
• Conducts research and produces information artifacts that are accurate, relevant and easily understood by the intended audience
• Leads content design strategy efforts, such as running content audits
• Makes informed decisions and recommendations about the most effective format and medium to present information to users, including illustrations or graphics
• Performs other duties as required.
  
  

Total Rewards

This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. The range has been created in good faith based on information known to Aflac at the time of the posting. Compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate. The salary range for this position is $57,000 - $145,000.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state mandated sick leave (Washington employees accrue 1 hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to sick and safe leave, and adoption and parental leave, in all states and localities.