Director of Account Management

Job Details

Job Location

11575 HERON BAY BLVD - CORAL SPRINGS, FL

Position Type

Full Time

Job Category

Sales

Description

About Us

Headquartered in South Florida, Site Impact is a premier multi-channel direct marketing platform serving top media companies, brands, and agencies worldwide. Utilizing cutting-edge proprietary technology, Site Impact delivers cross-channel digital campaigns with remarkable speed, executing over 100,000 highly targeted campaigns annually for hundreds of clients. With a decade-plus of innovation, Site Impact has positioned itself as a leader in the dynamic data-driven marketing landscape, consistently scaling and expanding its offerings. In doing so, Site Impact has earned the trust of hundreds of clients, including large, diversified media companies, top digital agencies, and local-focused and national brands.

Job Description

We are seeking an experienced and dynamic Director of Account Management to lead and grow our account management team. The ideal candidate will have a proven track record of building and managing high-performing teams, developing strong client relationships, and driving revenue growth. This role requires a strategic thinker with excellent leadership skills and a deep understanding of the digital marketing landscape.

Key Responsibilities

Client Relationship Management:

• Develop and maintain strong relationships with key clients, acting as a trusted advisor and ensuring their needs are met.
• Oversee the management of client accounts, ensuring the delivery of high-quality services and achieving client satisfaction.
• Identify opportunities for account growth and work with the team to develop and implement strategic account plans.
  
  

Client Services Management

• Manages the client service team, consisting of both in house and outsource resources.
• Develop metrics to manage and develop performance and client satisfaction.
  
  

Team Leadership And Process Improvement

• Build, lead, and mentor a team of account managers, fostering a collaborative and high-performance culture.
• Provide ongoing training and professional development opportunities to ensure team members are equipped with the latest industry knowledge and skills.
• Set clear performance expectations and conduct regular performance reviews.
• Implement process improvements based and introduce best practices for account management and client success.
  
  

Revenue Growth And Strategy

• Drive revenue growth by identifying and pursuing new business opportunities within existing accounts.
• Collaborate with the sales and marketing teams to develop and execute strategies for client acquisition and retention.
  
  

Strategic Planning

• Develop a strategic plan to enhance account management processes and improve client satisfaction.
• Set clear, measurable goals and KPIs (Key Performance Indicator) for the account management team.
• Monitor industry trends and competitive landscape to inform strategic decisions and identify opportunities for innovation.
  
  

Qualifications

• Bachelor's degree in marketing, Business Administration, or a related field; master's degree preferred.
• 7+ years of experience in account management, client services, or a related field
• At least 3 years in a leadership role.
• Proven record of accomplishment of building and managing high-performing teams.
• Strong understanding of digital marketing strategies, tools, and trends.
• Excellent interpersonal and communication skills, with the ability to build strong relationships with clients and team members.
• Strategic thinker with strong analytical and problem-solving skills.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Experience with CRM software and other account management tools.