WFH Remote Live Chat Specialist

Eau Claire Cooperative Health Center


Date: 3 hours ago
City: Remote, Remote
Salary: $36,540 - $110,000 per year
Contract type: Full time
Remote
We are seeking a highly motivated WFH Remote Live Chat Specialist to join our Customer Support team. The ideal candidate will be responsible for providing exceptional online customer service through live chat support. This role offers the flexibility of working from home while still making a meaningful impact on our customers' experience.

Responsibilities

  • Respond to customer inquiries and issues through live chat in a timely and professional manner
  • Provide accurate information and solutions to customers' questions and concerns
  • Escalate complex issues to the appropriate department for resolution
  • Maintain a positive and empathetic attitude towards customers
  • Document customer interactions and feedback for analysis and improvement

Qualifications

  • Previous experience in customer service or live chat support
  • Excellent written communication skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Strong problem-solving skills
  • Comfortable working independently and remotely

Skills

  • Proficiency in typing and computer navigation
  • Knowledge of customer service best practices
  • Ability to remain calm and focused under pressure
  • Attention to detail and accuracy

Experience

  • 1+ years of experience in customer service or related field
  • Experience with live chat software is a plus

If you are a customer-focused individual with strong communication skills and a passion for helping others, we encourage you to apply for the WFH Remote Live Chat Specialist position. Join our team and make a difference in the lives of our customers!

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