WFH Remote Live Chat Specialist
Eau Claire Cooperative Health Center
Date: 3 hours ago
City: Remote, Remote
Salary:
$36,540
-
$110,000
per year
Contract type: Full time
Remote
We are seeking a highly motivated WFH Remote Live Chat Specialist to join our Customer Support team. The ideal candidate will be responsible for providing exceptional online customer service through live chat support. This role offers the flexibility of working from home while still making a meaningful impact on our customers' experience.
Responsibilities
Responsibilities
- Respond to customer inquiries and issues through live chat in a timely and professional manner
- Provide accurate information and solutions to customers' questions and concerns
- Escalate complex issues to the appropriate department for resolution
- Maintain a positive and empathetic attitude towards customers
- Document customer interactions and feedback for analysis and improvement
- Previous experience in customer service or live chat support
- Excellent written communication skills
- Ability to multitask and prioritize in a fast-paced environment
- Strong problem-solving skills
- Comfortable working independently and remotely
- Proficiency in typing and computer navigation
- Knowledge of customer service best practices
- Ability to remain calm and focused under pressure
- Attention to detail and accuracy
- 1+ years of experience in customer service or related field
- Experience with live chat software is a plus
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