Coordinator/Sr Coordinator, Communications

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• The Coordinator/Sr Coordinator of Operations Communications and Issues Response is part of American’s Global Engagement team, that builds and protects the airline’s brand and reputation. The Global Engagement team is a dynamic and collaborative group that helps shape the company's actions and drives engagement with internal and external stakeholders.
• In this role, you will provide actionable insights and background information to a team of communications experts in support of American’s operation and in response to issues or crises that may arise. The right person for this job must be able to work in a high-pressure, high-profile environment with tight deadlines.
  
  

What You'll Do

• Support rapid response communications throughout the airline, serving as a first point of contact for the Operations Communications and Issues Response team. Research and provide information that guides media response, while flagging and escalating issues in real time.
• Work to translate complex data into actionable insights and expertly gather and deliver timely information to inform communications strategies.
• Monitor Media Relations inbox and track media inquiries. issues and incidents.
• Oversee and maintain databases, platforms and processes that aid in rapid response.
• Support data-driven storytelling initiatives and prepare data through multiple platforms for quarterly reporting.
• Uphold the integrity of the Global Engagement team by developing and maintaining strong relationships with colleagues across the company.
• Other duties as assigned.
  
  

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree or equivalent experience/training
• 2+ years of relevant work experience in handling customer issues and problem-solving
  
  

Preferred Qualifications- Education & Prior Job Experience

• 3 years of relevant work experience in Customer Relations or Reservations 
• Experience in AACoRN, Sabre, ePNR, Adovocate, ReAct360, Nexidia, CERS
  
  

Skills, Licenses & Certifications

• Ability to work and thrive in a fast paced, 24/7 environment to support American’s communications efforts.
• Assist on projects requiring excellent written and verbal communication, critical thinking and presentation skills.
• Ability to adapt and respond quickly to changing landscapes and work well under pressure and tight deadlines.
• Highly analytical with experience and interest in using social media and internal platforms to improve processes and reporting.
• Strong organization and attention to detail.
• Problem-solving skills and open-mindedness to reach a fair decision and/or solution.
• High level of professionalism and discretion in handling confidential and sensitive information.
• Excellent time-management skills with the ability to handle multiple projects at the same time and meet deadlines effectively, efficiently and independently.
• Must be a strong team player who can collaborate effectively with other team members and department leadership.
• Proficient with the Microsoft Office, including but not limited to Word, Excel, PowerPoint and Outlook. Experience in Power BI is helpful.
  
  

What You'll Get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
  
  

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.