Workplace Experience Manager

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.

We are seeking a Office Experience Manager to join our Facility and Real Estate Management team. This role is critical in ensuring a high-quality work environment through the management of office services, internal events, and reception operations. The Manager will lead a team responsible for on-site internal events, facility management, and overall office experience. You will work closely with cross-functional teams to ensure a seamless office experience for employees and visitors. This is an excellent opportunity for a leader who thrives in fast-paced environments and enjoys driving seamless office operations.

This position will be hybrid requiring you to be onsite 2 days a week in one of the following Jack Henry office locations: Lenexa, KS/ Monett, MO / Springfield, MO and or Allen, TX. We have corporate flight shuttles you can take to travel conveniently between office locations.

Key Responsibilities:

• Team Management: Lead and develop the reception and office services teams, including performance management, coaching, and hiring.
• Event Management: Help oversee the planning and execution of internal events, ensuring top-notch service and quality during large meetings and events. Manage catering, janitorial, and service providers during events.
• Office Services Management: Oversee daily operations of the mailroom, shipping & receiving, and food services. Ensure maintenance and organization of breakrooms, conference rooms, and office supply replenishment.
• Administrative Duties: Utilize department technology, such as service request systems and Microsoft Office software. Provide administrative support as needed.

Salary range for this position is $58,308 - 90,000, depending on candidate experience and geographic location.

What you'll be responsible for:

• Team Management: Leads the reception team ensuring professional and efficient front desk and visitor processing functions.
• Manages and develops the Office Services team, including subordinate supervisors.
• Conducts performance appraisals, provides coaching, and manages hiring and firing within the department.
• Develops training programs and coaches team members to improve skills.
• Event Management:
• Help oversee the planning and execution of internal events, meetings, and special activities.
• Provides onsite leadership during large meetings and events to ensure exceptional quality of services.
• Oversees and manages catering, janitorial, and other service providers during events.
• Office Services Management:
• Oversees the daily operations of the mail room, shipping & receiving department, and food services at various Jack Henry sites (excludes the Monett campus).
• Responsible for the overall maintenance and organization of breakrooms, conference rooms, and office supply replenishment.
• Administrative Duties:
• Utilizes department technology for tasks such as service request systems, visitor registration system, and Microsoft Office software.
• Performs miscellaneous administrative support tasks as needed.
• May perform other duties as assigned.

What you'll need to have:

• Must have a minimum of 5 years of experience in people management.
• Must have a combination of 5 years of experience in event management and managing vendor relationships.
• Must have experience working in the following types of industries: Hospitality, Technology, and Real-Estate.
• Must be able to travel 15% to various Jack Henry office locations for events and team
• collaboration.
• Must be able to support an occasional Jack Henry event; schedule may be outside of standard business hours.

What would be nice for you to have:

• Managing people that are a remote work status.
• MS Excel experience.
• Previous experience working within a corporate environment.
• Experience utilizing project management software like Trello, Monday or Planner.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this positing, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.