Front Desk Patient Advocate (FDPA) - Concord, NC

Compleat Kidz | Compleat Rehab


Date: 4 weeks ago
City: Concord, NC
Contract type: Full time
Onsite Location(s)

Compleat Kidz - Copperfield Clinic

420 Copperfield Blvd , Concord, NC 28025

Onsite Options

  • Domestic

Description

Front Desk Patient Advocate (FDPA)

The Front Desk Patient Advocate (FDPA) will act as the “face” of the Compleat KiDZ clinic, providing excellent customer service while also onboarding new patients, managing their treatment schedules, and providing billing and payment collection support.

Job Type

This is a permanent hourly FT opportunity.

Compensation

$18.00/HR

Qualifications

  • Pass a Background Check
  • High School Diploma
  • Minimum 2 years’ experience as a receptionist, front office representative, or similar role
  • Outstanding customer service experience
  • Verbal and written communication skills
  • Healthcare knowledge is preferred but not required
  • Computer skills including Microsoft Office, Emails, etc.
  • Ability to multi-task
  • Must be proactive, organized, attentive to details, reliable, and willingness to learn
  • Must be positive, patient, friendly, and professional when speaking to clients

Responsibilities

  • Onboard new patients including completing evaluations for pediatric therapy.
  • Manage treatment schedules including scheduling, re-scheduling, cancellations, follow-ups, etc.
  • Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via KURE.
  • Providing billing and payment collection support
  • Answer, screen, and forward incoming phone calls and emails
  • Greets and interacts with patients/visitors in a professional manner, on phone or in person.
  • Provide basic and accurate information in-person and via phone/email
  • Serves as a resource to other Associates by mentoring, training, and assisting in the direction of daily operations. Acts as internal and external point of contact.
  • Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
  • Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.
  • Other duties as assigned

What We Offer

  • Competitive pay
  • Rewarding careers helping children with autism reach their potential.
  • Development and growth in the ABA field
  • Benefits: Medical, Dental, and Vision
  • 401K
  • Paid Holidays

Physical Demands

  • Frequently required to stand, walk, bend
  • Use of office equipment including laptops, mobile phones, etc.
  • Lifting, pushing, pulling up to 25 lbs

­­­­­Compleat KiDZ is an Equal Employment Opportunity Employer to all employees and applicants for employment and prohibits discrimination and harassment of any type without regards to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local laws.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Restaurant Crew - Cook (Full-Time)

Zaxby's Franchising LLC, Concord, NC
1 week ago
As the team at Zaxby's expands, we're saving a seat for you!To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food.To our team members, Zaxby's is an indescribably great place to work!Cooks are directly responsible for creating great guest experiences by consistently serving...

CMA/RMA - Atrium Health Outpatient Neurology FT

Atrium Health, Concord, NC
1 week ago
OverviewThis position is Sign-on Bonus eligible. In addition to the sign-on bonus, new teammates at Atrium Health are eligible for robust benefits packages, paid time off, and opportunities for career advancement.Primary PurposeResponsible for assisting the physician and/or Advanced Care Practitioner (ACP) with patient care, patient intake at office visit, documentation, vaccine and medication administration, clerical, environmental, and organizational tasks. Assists...

Restaurant General Manager

Zaxby's Franchising LLC, Concord, NC
2 weeks ago
As the team at Zaxby's expands, we're saving a seat for you!To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food.To our team members, Zaxby's is an indescribably great place to work!General Managers are responsible for providing guidance and leadership to their team...