Director, Data Analytics

Job Details

Description

POSITION SUMMARY

Oversees data analytics, business intelligence/reporting and operational intelligence teams for the company. Leveraging strong business acumen, integrates findings from internal data analysis (leveraging POS, Black Box Intelligence and other sources) to proactively diagnose business performance and generate overall point of view, insights and recommendations for CKE. Provides thought leadership and serves as internal consultant to drive data-driven, fact based decision-making and analytical support for key business partners, including, but not limited to: Executive Leadership, marketing, operations, information technology, restaurant development, and supply chain.

Essential Functions

May perform any or all of the following duties:

• Leads assessment and evaluation of all key consumer-facing company initiatives, including, but not limited to: menu item performance and new product launches, digital investments (loyalty, mobile app and delivery), and restaurant development initiatives. This includes setting KPIs, effectively applying and communicating “test and learn” approach to ensure statistical significance of key initiative impacts upon the business.
• Leads cross-functional deep dives into business initiatives and evaluation, including price sensitivity analysis, menu white space analysis, and identifying operational opportunities.
• Provides senior management with executive-level business updates on trends, both external and internal, to provide perspective and recommendations on decision-making. Similarly, presents internally to key stakeholders on ongoing business results.
• Creates “Weekly Business Review” for Executive team to enable productive discussion weekly on key KPI trends.
• Leads sales forecasting for CKE including overall business forecasting, business planning bottoms-up forecasting and predicting product sales at the unit level for supply chain.
• Leads/builds a team of including data scientists, data analysts, and business intelligence/reporting professionals to provide analysis, insight and support at the working team level into Sales, Margin, Consumer, Operational, trends for cross functional partners. Coaches and develops team to present at a high level with executive exposure.
• Leads the business reporting function for CKE creating easy-to-use, flexible dashboards for all functions such as marketing, operations, finance and executive team.
• Partners with Marketing and IT teams, helping to optimize key processes and data management techniques to ensure internal data hierarchy is most efficient, while optimizing overall spend to ensure business partners receive the analysis and recommendations they need in a timely fashion.
  

Position Qualifications/Core Competencies

• Bachelor’s degree in Data Science, Statistics, Applied Mathematics, Economics or a related field. Master’s degree highly preferred.
• 10 years of progressive responsibility in data analytics including leading modeling and analysis, preferably with consumer-oriented companies. Experience with franchised organizations preferred.
• Business reporting experience with SQL, Python, Tableau and Power BI.
• Effective communicator with experience presenting to and communicating with all levels of organization, including senior executive leadership. Proving ability to make data relatable through both written and verbal communications.
• High degree of integrity and objectivity, especially as it relates to data analysis.
• Demonstrated high level of intellectual curiosity, resourcefulness and self-motivation.
• Creative, critical and analytical thinker with high degree of business acumen.
• Highly collaborative, service-oriented with a passion for helping companies win through insights.
  
  

PREFERENCES

• Analytics experience in the Casual Dining, Fast Casual, Quick Service, and small-box retail environments
  
  

WORK ENVIRONMENT

• Corporate Office environment, fast paced, high volume of activity
  
  

PHYSICAL DEMANDS

• Sitting for extended periods of time, using telephone, typing and/or operating a computer and/or mouse
• Ability to travel (approx. 10%)
• Ability to provide support outside core hours for extended support during project implementations when required by the business
  
  

THE COMPANY RETAINS THE RIGHT TO CHANGE OR ASSIGN OTHER DUTIES TO THIS POSITION AS DEEMED APPROPRIATE WITH OR WITHOUT NOTICE.