General Manager - Franchised

Additional Information

Job Number 24177131

Job Category Property Leadership

Location Four Points by Sheraton Charlotte - Lake Norman, 16508 Northcross Drive, Huntersville, North Carolina, United States, 28078VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, Opal Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

The General Manager will be responsible for the overall management and operation of the hotel, optimizing operations, profitability, sales, marketing, revenue management, guest experience, and quality. Responsibilities include:

• Work collaboratively with the team and other hotel leaders to drive success.
• Lead the entire team effectively, maintaining excellent employee relations and fostering a positive work environment.
• Provide meaningful and accurate forecasts for operational performance.
• Lead business and strategic planning initiatives.
• Maximize sales and profitability while ensuring effective cost control.
• Actively manage sales and revenue strategies to achieve financial goals.
• Oversee the food and beverage operation, ensuring high standards of quality and service; experience managing food and beverage operations is preferred.
• Be a proactive problem solver, addressing issues swiftly and effectively.
• Ensure that the hotel is well maintained and consistently clean.
• Present meaningful capital planning proposals for property improvements.
• Mentor and develop the hotel’s leaders and future leaders to build a strong team.
• Ensure consistent compliance with service and brand standards.
• Work a varied schedule responsive to business volumes and hotel needs.
• Perform other duties as necessary to support hotel operations.
• Previous experience as a hotel general manager or in a senior hotel leadership role.
• Experience working within a branded hotel environment, preferably with Marriott.
• Experience managing food and beverage operations is preferred.
• A relevant business degree or hospitality diploma.
• Clear and concise written and verbal communication skills.
• Ability to work collaboratively with the hotel team to obtain consensus and drive results.
• Demonstrated team-building experience and ability to lead by example.
• A results-oriented history of success in hospitality management.
• Ability to foster a guest service culture that drives superior guest experiences.
• Experience in training and developing employees effectively.
• Hands-on leadership approach with the ability to adapt to continuous change and dynamic hotel needs.
  
  

Competitive salary, bonus plan, and benefits package

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Paid time off

Tuition reimbursement

Vision insurance

This company is an equal opportunity employer.

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