Vice President, Strategic Accounts

Service Center

CSCS TX

Only candidates local to or willing to relocate to the Dallas/Fort Worth area will get considered for this role.

Job Overview

Caliber is seeking a Vice President of Strategic Accounts to lead its efforts in managing and growing relationships with key clients. This is an in-office role based in Lewisville, TX, with a travel requirement of ~50%. The VP of Strategic Accounts will be responsible for driving revenue growth, building deep client relationships, and ensuring customer satisfaction for the company’s most important accounts. The ideal candidate will work collaboratively with cross-functional teams to deliver innovative solutions, driving long-term success and retention of key clients.

Key Responsibilities

• Strategic Account Management: Develop and implement account management strategies for Caliber’s most critical clients, ensuring alignment with overall company goals.
• Client Relationship Development: Establish and nurture strong, trust-based relationships with senior executives and key stakeholders at client organizations to understand their business needs and objectives.
• Revenue Growth & Upsell Opportunities: Drive new revenue streams by identifying opportunities for upselling, cross-selling, and introducing new product offerings to existing clients.
• Client Retention: Ensure the highest level of client satisfaction and retention through proactive engagement, addressing client challenges, and providing strategic solutions.
• Collaboration with Internal Teams: Work closely with the field training/talent development, marketing, IT, and operations teams to deliver customized solutions that meet client needs and drive value.
• Market & Competitive Intelligence: Stay informed on market trends, customer demands, and competitive pressures. Use this knowledge to inform strategy and provide feedback to product and sales teams.
• Contract Negotiations: Lead and manage contract negotiations, ensuring mutually beneficial agreements for Caliber and its clients.
• Team Leadership: Develop and mentor a high-performing team of account managers, fostering a culture of excellence, accountability, and customer-centricity.
• Reporting & Performance Analysis: Analyze account performance, track key metrics, and present business reviews and revenue forecasts to executive leadership.
• Travel: Approximately 50% travel is required to meet with clients, attend industry events, and represent Caliber at key engagements.
  
  

Qualifications

• Experience: Minimum of 10+ years of experience in account management, business development, or sales, with a focus on managing strategic or large insurance enterprise accounts. At least 5 years in a leadership role.
• Industry Knowledge: Proven track record of working in the collision repair industry, insurance clients with experience managing large, complex relationships.
• Leadership Skills: Strong leadership capabilities with a history of building, managing, and motivating successful teams.
• Sales & Negotiation Expertise: Deep expertise in sales strategy and contract negotiation, particularly with large or complex accounts.
• Analytical & Problem-Solving Skills: Ability to analyze client needs and create customized solutions that drive value for both the client and the business.
• Communication Skills: Excellent written and verbal communication skills, capable of engaging with C-level executives and key stakeholders.
• Travel Flexibility: Willingness to travel up to 50% of the time, often on short notice.
  
  

Compensation

Competitive salary, performance-based incentives, and a comprehensive benefits package.

This role is ideal for someone who thrives in a dynamic environment, enjoys building deep client relationships, and is comfortable with frequent travel to meet the demands of managing key strategic accounts.