Managed IT Services Tier 1

DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are the nation’s largest independent provider of office technology. We are the industry leader in delivering excellent customer service every time and we do this by hiring and training great people.

Job Summary:

The Managed IT Project Engineer reports to the Managed IT Project Manager. The primary roles of the Managed IT Project Engineer are to provide quality project deliverables to our client base based on DEX Imaging’s proven methodologies, communicate effectively with internal and external stakeholders regarding client projects, and the proper usage of internal systems to efficiently deliver service exceeding client expectations. Lastly, the continued development of oneself through continued education, certifications, and product learning related to DEX Imaging’s Managed IT technology stack to help stay relevant in the fast-paced world of technology.

Job Description:

The Project Engineer is responsible for all DEX Imaging work assigned by the Project Manager under the Managed Network Services group for all MNS and hardware projects. A Project Engineer is a hands on technical engineer. Responsible for the setup, configuration and installations of MNS projects. The Project Engineer works to plan projects, establish project criteria, coordinate project reviews, and ensure the proper implementation of project elements within an expected time schedule, scope of work, and client’s budget.

Project Engineer Responsibilities:

• Preparing, scheduling, coordinating, and monitoring assigned engineering projects.
• Formulating project parameters and performing on assigned job responsibilities related to client projects
• Interacting with clients, interpreting their needs and requirements, and representing them in the field
• Performing quality control tasks on budgets, schedules, plans, and reporting on the project's status back to the Project Manager
• Cooperating and communicating with the Project Manager and other project participants whole collaborating with Senior Engineers and Technicians to create more efficient project methods and maintain the project's profitability
• Reviewing the engineering tasks and initiating the necessary corrective actions
• Developing specifications for the project's needed equipment
• Creating frameworks to measure the project's metrics and data collection
• Establishing field test methods and methods for monitoring the quality of those tests
• Ensuring the project's compliance with the applicable codes, practices, policies, performance standards, and specifications
  
  

Project Engineer Requirements:

• Technical Capability: Solve real-world technology challenges creatively and effectively
• Business Acumen: Able to understand the unique drives and challenges within an organization while being able to speak to them
• Strategic Thinking: Apply contemporary business principles integral to a high-tech organization
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills, and ability to own issues to completion
• Must be able to handle competing priorities with a sense of urgency
• Ability to prioritize tasks and to delegate them when appropriate
• Thorough understanding of or the ability to quickly learn about the project or product being developed
  
  

Competencies:

• Microsoft Hyper-V
• Microsoft Server and Workstation OS
• LAN/WAN Networking
• Switching
• Firewalls – Fortigate, Meraki
• Office 365
• Azure
• Active Directory
• DHCP, DNS, Domains
• Exchange E-mail
• Backup and Disaster Recover
• Group Policy
• SQL
• Data Migration
  
  

Education and Experience:

• Bachelor's degree in a related field, which may include Information Technology, Business, or Project Management
• At least four (4) years of related experience required
• Good overall knowledge of JT Applications (business, communications), IT Systems (servers, workstations, phones, printers), IT Networks (WAN, LAN), and IT Security
• Understand the functionality of ConnectWise Manage, ConnectWise Sell, IT Glue, Continuum, Rapid Fire, and all applications used by DEX Imaging Managed IT’s Project Delivery Team as they relate to the Project Engineer's job functions
• ConnectWise experience preferred
  
  

Physical Requirements:

• This is a full-time position, Monday- Friday, 8 am — 5 pm. This position may require long hours and weekend work to meet deadlines or emergencies. Travel to customer sites as needed
• Flex remote time is an option, but will be determined on a case-by-case basis and approved by a manager
• Prolonged periods sitting at a desk and working on a computer
• Ability to lift or carry up to 50 lbs.