Business Operations Director

About the Role:

Brightline brings virtual behavioral and mental health care to families, when and where you need it. We are looking for a dynamic and strategic Business Operations leader to contribute to Brightline’s next phase of growth and impact. The ideal candidate thrives in a fast-paced environment and is a collaborative team player with an ability to drive data-driven decision making through thoughtful analysis, strategy, and execution. This high-visibility individual contributor role reports to the Senior Director of Strategy and Operations and will work with business leaders across the company to define and execute the BizOps function for the next stage of Brightline’s growth.

Why You Are Excited About Us:

• Strategic Planning and Execution:
• Partner with CGO and cross-functional leaders to drive an annual strategic planning process, including:
• Coordinate planning process with Executive Leadership Team (ELT) to define a cohesive strategic direction in lockstep with annual budget process
• Develop Objectives and Key Results (OKRs) in partnership with functional leaders and Finance
• Enable business unit leaders to formulate functional plans, ensuring alignment across all functions
• Design and execute a company-wide communications cascade, including materials and presentations that drive widespread awareness and adoption of company strategy
• Develop and implement processes that translate company strategy into practical planning and roadmapping activities
• Foster ongoing cross-functional alignment, ensuring broad awareness of monthly/quarterly roadmaps and team plans
• Collaborate with leaders to combine business performance insights with other market intelligence, member research, and feedback to inform monthly and quarterly priorities
• Business Performance Management:
• Define and monitor critical business metrics at multiple levels (e.g. OKRs and functional metrics)
• Collaborate with company leaders to define key metrics that deliver critical business insights and set associated targets
• Identify new data sources and work with Data Science and Engineering to ingest that data in a scalable way
• Partner with functional team leaders to develop dashboards to understand the impact and operations of the business at all levels
• Partner with Finance to combine a monthly review of financial performance variance to budget and forecast goals with business performance insights
• Data Driven Decision Making:
• Use data analysis to identify risks and opportunities across the business
• Design and execute processes that enable the right level of discussions for the right audiences, based in data (e.g. revamp live and async forums designed to ensure functional leaders have visibility into leading indicators of topline metrics)
• Develop materials to communicate key strategic insights at multiple levels, including quarterly Company All Hands OKR reviews and Board of Director meetings
• Cross-Functional Collaboration:
• Proactively identify business risks and opportunities and support functional leaders in solutioning, including scoping and leading cross-functional projects to drive near-term and long-term improvement
• Support business case development and prioritization of business-critical product, operational, and/or people-related initiatives
• Cultivate a culture and practice of continuous improvement across teams
  

Why We Are Excited About You:

• 8-10+ years of full-time work experience, including experience in consulting, finance, healthcare, and/or high-growth startup environments
• At least 2 years of experience in a business operations function at a startup/growth stage organization
• Demonstrated ability to influence change and solve thorny problems in collaboration with cross-functional leaders (clinical, operational, finance, data science, product, etc.)
• Deep analytical skills with a focus on data-driven decision-making; expertise with Tableau strongly preferred
• Exceptional leadership presence and ability to drive structured communication at both executive and working levels
• Strong process development and project management skills, with experience implementing processes that help teams define success and track progress against goals
• Ability to operate autonomously and ramp quickly across complex business contexts, with proven experience managing through ambiguity
• Prior experience in the mental health, hybrid care and Medicaid is a plus
  
  

Total Rewards

Insurance:

• Medical + Dental + Vision + Disability + Life Insurance
  
  

Time off:

• 14 Paid Holidays + Flexible PTO + Sick Days + Parental Leave
  
  

Stipends/Reimbursements:

• Learning and Development Reimbursement
• Health and Wellness Stipend
• Home Office Reimbursement
  
  

Financial Wellness:

• 401k
• Stock Options
  
  

Community:

• Remote, community-focused culture
• Company wide meditations
• Group workouts hosted by Brightline employees!
• Company Offsites
  
  

Compensation Philosophy:

• At Brightline we have built a total rewards philosophy that includes fair, equitable, competitive, geo-based compensation that is performance and potential based. Our strategy is based on robust market research, including external advisory specializing in national compensation, and thoughtful input from every level of our organization. It is a combination of a cash salary, equity, benefits, wellbeing, and opportunity. In compliance with the Equal Pay for Equal Work Act, the annual base salary range for applicants is $110,000-$191,000.
  
  

Our Commitment to Building a Diverse, Equitable, and Inclusive Workforce

At Brightline, we believe that Diversity, Equity, Inclusion, and Belonging are essential to the foundation that we build our mission upon. We are compelled to build a future where all families can access inclusive, high-quality care. We are committed to creating an environment that encourages our employees to show up authentically, reach their highest potential, and have an equal opportunity to thrive. We are committed to systematically evaluating and improving our inherent beliefs, observed behaviors, structures, and systems. We are committed to ensuring that every employee, candidate, client, and family we serve is valued and respected.

About Brightline

Brightline is on a mission to build a bright future for every child. We’re convening a team of leading clinicians, technologists, business leaders, and creative thinkers to completely transform what behavioral health care looks like. Together, we’re building exceptional technology and real-world care to bring families a warm, supportive, and goal-oriented experience of care that will help them thrive.

Founded in 2019, Brightline is the leading comprehensive behavioral health platform for families, backed by $215M in funding from leading investors, including Oak HC/FT and Threshold Ventures. As we grow quickly across the country, we’re looking for exceptional team members who, like us, are eager to transform behavioral health in this country and change lives.