Customer Service Representative - Evernorth - Remote

Remote, Work from Home in PA, OH, IL, FL, and Missouri - Start Date 12/2/2024

Are you ready to step into a position that combines your communication skills, attention to detail, ability to multitask and unrelenting drive to help others? As a Customer Service Associate Representative, you will be responsible for validating potential clinical and/or financial opportunities using scripted questions. Forward all potential clinical opportunities to a pharmacist to address.

How You’ll Make a Difference

• Be a superstar in the eyes of providers and patients alike: Have the ability to speak with members regarding clinical or financial alerts while maintaining productivity standards and quality metrics.
• Use your expert problem solving skills to help our patients be at their best every day: Work independently to resolve any patient inquiries in a timely and efficient manner. Have the ability to identify opportunities for pharmacist counseling and triage as appropriate.
• Juggle multiple tasks without sacrificing attention to detail. Demonstrate ability to manage difficult situations and escalate when necessary. Have the ability to adapt to change and meet the changing demands of a dynamic work environment.
  
  

What You Should Have

• High School Diploma / GED required
• 2-3 years in a clinical setting, call center, or customer service required.
• Excellent communication skills (verbal and written)
• General knowledge of Microsoft Outlook and Internet with the ability to navigate through multiple computer systems simultaneously
• Availability to work Monday - Friday 9:00am-5:30pm Eastern time.
  
  

What You’ll Love About Working Here

• Fun, friendly, and unique culture – Bring your whole self to work every day!
• Choice of three unique medical plans
• Prescription Drug, Dental, Vision and Life Insurance
• Employee Contributions for HRA and HSA accounts
• 401K with Company Match
• Paid Time Off and Paid Holidays
• Tuition Assistance
  
  

NOTE: We are currently training and working in a work at home environment, and you will be required to have reliable internet connectivity provided through a wired connection. A mobile or hot spot environment is not acceptable and you may need to purchase an Ethernet cord depending on your current set up

About Express Scripts

Advance your career with the company that makes it easier for people to choose better health. Express Scripts is a leading healthcare company serving tens of millions of consumers. We are looking for individuals who are passionate, creative and committed to creating systems and service solutions that promote better health outcomes. Join the company that Fortune magazine ranked as one of the "Most Admired Companies" in the pharmacy category. Then, use your intelligence, creativity, integrity and hard work to help us enhance our products and services.

Express Scripts is an equal opportunity employer/disability/veteran

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 17 - 23 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.