Business Operations Manager

THE POSITION

The Department of Housing Services of Washington County is recruiting for a Business Operations Manager to join our team! This position will lead the Business Operations Branch of the Homeless Services Division, managing a team of professionals who's work supports all aspects of building and maintaining a supportive housing services provider network.

The Business Operations Manager contributes to the Department of Housing Service's mission of creating pathways out of homelessness, promoting housing stability, and investing in affordable communities for Washington County and our residents by overseeing the systems that support the Homeless Services Division in collaborating with various departments, public agencies, and community based organizations to design, implement, and oversee dynamic services addressing homelessness and creating housing stability. Additionally, this position oversees the Medicaid housing waiver program with a need to understand the operational requirements of the program.

Our expanding programs fund outreach, shelter, housing placement and retention services, along with permanent supportive housing for more than 3,000 people every year. The work is guided by our commitments to advance equity through outcomes and quality of service in this system of care, and our workplaces are committed to fostering a diversity of perspectives and inclusion for all. Join this dynamic workplace and contribute to the health and well-being of your community as an effective steward to support our programs and investments working to end homelessness.

The Ideal Candidate Will Have

• deep expertise in people management and culture change.
• a knack for assessing systems needs and translating that work into digestible chunks for their team.
• familiarity with federal, state, and local funding sources for homeless services.
• systems planning experience as it pertains to supportive housing services.
• experience in budget planning and spending management.
• understanding of basic principles of data analytics and reporting.
  
  

The Department of Housing (including the Housing Authority of Washington County) is an innovative organization responsible for rent assistance, affordable housing development, and homeless services programming across our community. We are a dynamic team that highly values a culture of equity, diverse perspectives, and life experiences. We embrace collaboration, work-life balance, and a supportive workplace environment, and are passionate about the work we do to serve and support our diverse community. For more information, please click here.

Why Washington County?

Are you interested in challenging, meaningful, and rewarding work? Join Washington County in our commitment to advancing racial equity. Our Board of Commissioners worked closely with various community stakeholders and subject matter experts to develop an Equity, Diversity, and Inclusion (EDI) Resolution . Adopted in February 2020, this resolution commits to the equitable delivery of Washington County’s services, resources, and opportunities for growth and development to every county resident.

Check Out Our Award-Winning Benefits & Wellness Program on the "Benefits" tab above!

Essential Job Duties

In a typical week, job duties will include:

• Work closely with division and departmental leadership to identify, develop, and implement business operations including data management, program monitoring and evaluation, reporting, procurement and contracting systems, invoicing management and support, and financial planning for the Division.
• Establish goals and objectives for these business operations; establish work plans, prioritizing and assigning work; supervise and evaluating the efforts of a diverse workforce in meeting program goals and objectives; and developing and revising work processes to improve the efficacy of these initiatives.
• Analyze and review federal, state, and local laws, regulations, policies, and procedures to ensure compliance with existing regulatory requirements; develop procedures to implement new and/or changing regulatory requirements; and conduct analysis on industry best practices and trends to administer contracts, develop spending management policies and procedures, oversee partner monitoring, and provide spending oversight.
• Provide supportive supervision to a diverse team, creating a positive and supportive work environment; enforce a safe workplace; establish a culture of teamwork and communication; create a workplace that promotes the organizational values of workplace diversity, equity, and inclusion; and actively promote an environment respectful of living and working in a multicultural society.
• Provide or coordinate management and staff training related to business operation procedures; oversee procurement procedures; contracting development, negotiations and monitor procedures; manage performance related to program operations and work with staff to correct deficiencies.
• Manage budget planning for the division and develop budgetary recommendations and/or adjustments ensure financial management of program areas; and participate in projecting additional funding requirements for program, staffing, and resource needs.
• Provide expert guidance to the department, the public, and/or outside agencies on program operations related to homeless services provision; and act as representative on committees, interagency task forces, and special projects related to program and departmental operations.
• Serve as representative with key funders and partners in representing key operational initiatives within the Homeless Services Division. Work collaboratives with funders and jurisdictional partners to coordinate regional efforts such as policies and procedures, operational guidance, and best practices relevant to spending management, data analytics and reporting, and contract administration.
  
  

Business Operations Manager is a working title. This position is classified as a Program Manager . Classification descriptions are typically written broadly. To review this classification, please click the link here.

Minimum Qualifications

Education and Experience:

• Master's Degree in criminal justice, social work, psychology, social sciences, an applied research-related field, or other related field; AND Three (3) years of pertinent professional experience related to the specific program area of responsibility. Experience must include responsibility for the oversight and evaluation of program activities and at least two (2) years of work experience in a project, program, or team lead or supervisory role. OR
• Bachelor's Degree in criminal justice, social work, psychology, social sciences, an applied research-related field, or other related field; AND Five (5) years of relevant professional experience related to the specific program area of responsibility. Experience must include responsibility for the oversight and evaluation of program activities and at least two (2) years of work experience in a project, program, or team lead or supervisory role.
  
  

SUPPLEMENTAL INFORMATION

Selection Process

• MQ Review: HR will screen applications for minimum qualifications after the posting closes.
• SME Review: Applications for candidates that meet minimum qualifications will be forwarded to a panel of subject matter experts (SME) who will review and score your application This process may take up to 2 weeks.
• Panel Interview(s): Our goal is to schedule panel interviews with candidates that meet the minimum qualifications and pass the SME review as soon as possible.
• Salary Analysis & Conditional Offer: Human Resources will conduct a salary analysis for the successful candidate(s)and extend an offer of appointment conditional on successful completion of background and reference checks.
• Start Date: A start date will be determined after all conditions of employment have been met.
  
  

Our Commitment to You

We are committed to using a merit-based system in which recruiting, selecting, and advancing employees is based on their relative knowledge, skills, and abilities. Washington County values a culture of equity, diverse perspectives, and life experiences. Our organization embraces innovation, collaboration, and work-life harmony. We offer job stability, a comprehensive benefits package, and an opportunity to serve and support our diverse community. We are an equal opportunity employer with a commitment to diversity and an inclusive workforce. Women, minorities, veterans, and people with disabilities are encouraged to apply.

Status Of Your Application

You will be advised by e-mail of your status at each step in the application process, from initial application to final employment disposition. Please note that Washington County communicates with all candidates via email. If you "opt out" or "unsubscribe" from email notifications from NEOGOV it will impact our ability to communicate with you about job postings.

Veterans' Preference

If you are a Veteran and would like to be considered for a Veterans' preference for this recruitment, please review the instructions using this link: Veterans' Preference Points .

Accommodation under the Americans with Disabilities Act

Reasonable accommodation is available to anyone whose specific disability prevents them from completing this application or participating in the selection process for this recruitment. To obtain confidential assistance please contact Human Resources 503-846-8606, or e-mail: [email protected] at least 48 hours before any step in the recruitment and selection process for which you feel you need accommodation.

Additional Resources.

Questions (?) Regarding This Recruitment

Gregory Garabedian, Talent Acquisition Business Partner

[email protected]

Additional Resources

• New to GovernmentJobs.com? Visit https://www.governmentjobs.com/home/applicationguide for a comprehensive, step-by-step guide on the application process.
• For technical support, contact Government Jobs' Live Application Support at 855-524-5627.