Market Research Analyst 1, 2

Requisition ID: 17982

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

Why Work at SRP

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

Benefits

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

• Pension Plan (at no cost to the employee)
• 401(k) plan with employer matching
• Available your first day: Medical, vision, dental, and life insurance
• Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
• Parental leave (up to 4 weeks) and adoption assistance
• Wellness programs (including access to a recreation and fitness facility)
• Short and long-term disability plans
• Tuition assistance for both undergraduate and graduate programs
• 10 Employee Resource Groups for career development, community service, and networking
  
  

Summary

We are looking for an analyst to join SRP’s Strategic Research and Insights team. You will join a team of analysts who conduct market and user experience research across SRP. In this role, you will work directly with internal clients as you conduct quantitative and qualitative research. As an SRI analyst, you must be self-directed, proactive, and highly attentive to detail.

What You'll Do

• Conduct survey research on various topics, including market research, customer segmentation, employee research, and more.
• Responsible for end-to-end research projects, including sample design, questionnaire development and testing, programming, managing fieldwork, incentives, analysis and synthesis, and communicating with a range of collaborators and internal stakeholders.
• Work with internal stakeholders across the organization to ensure research is actionable and answers the research need. Assist internal clients in using research results to meet business objectives.
• Work directly with external vendors that may be involved in research projects.
• Lead analysis (crosstabs, frequencies, chart creation) and synthesize results in written reports and slide decks
• Present results to internal audiences
• Stay connected to industry trends and research best practices.
• Provide quantitative and qualitative analytic support to Marketing to measure campaign effectiveness.
  
  

What It Takes To Succeed

• 2+ years of survey research experience, including programming, design, and analysis.
• Excellent communication, writing, and research skills and Access/Excel/Word/PowerPoint expertise.
• Excellent interpersonal skills to effectively interface with middle, senior, and executive management.
• Project work will require project planning, coordination with clients and vendors, overall project management, and meeting client expectations.
• Experience with formulas in Google Sheets or Excel.
• Experience with Qualtrics preferred.
• Experience with SPSS, STATA, SQL, or other analytic tools preferred.
  
  

Experience

Promotion to Level 2 requires a minimum of two years experience at Level 1; demonstrated capability to perform advanced and more difficult work as determined by the supervisor. Promotion to Senior Level requires a minimum of three years experience at Level 2; is fully competent in all aspects of functional area of assignment and as such would be recognized as a specialist in area of assignment and may have periodic or occasional lead responsibilities.

Education

Completion of a Bachelor's Degree from an accredited institution that prepares the employee for the assignment.

Testing and Certifications

Hybrid Workplace

SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona. We are taking steps to protect the health and well-being of all team members, and by following a number of health and safety protocols, to reduce the risk of the coronavirus (COVID-19).

Drug/Alcohol Policy Statement

To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.

Equal Opportunity Employer Statement

Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.

Work Authorization

All candidates must be legally authorized to work in the United States.

Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visa's.