IT Field Technician

About Hopscotch Primary Care

At Hopscotch Primary Care, we believe great healthcare should be accessible to all people across all communities. Today, almost 20% of Americans live in a rural community, yet only 11% of physicians practice in those same communities. We are on a mission to transform healthcare in rural America. We provide high-quality primary care tailored to meet the needs of our patients through our robust care model and comprehensive care team, delivering care in our clinics, and across settings, and wrapping resources around the patients who need them most.

Our patients and the care teams who serve them sit at the center of everything we do at Hopscotch. Hopscotch Primary Care takes a team approach to serve patient needs and provide the best care possible. Our goal is to provide the care each of us would want for ourselves or for our family members, in the right setting, and at the right time.

Today, we are serving thousands of patients in our value-based care model and the number is growing every day. If you want to bring your experience, skill and passion to make a lasting impact in healthcare, we’d like to meet you.

About The Role

We are looking for an Information Technology Field Technician to join our team at a critical and exciting time for the company. In this position, you will play a pivotal role in solving clinic information technology issues and needs across our clinics in North Carolina. The role requires strong technical fluency, problem solving skills, and excellent people and communication skills in order to collaborate and continuously improve Hopscotch’s clinic operations. The IT Field Technician role is expected to require significant local travel 40/60 (travel/WFH) (travel up to 4 hours driving) to clinics in North Carolina.

Responsibilities

• Provide on-site, and remote support across clinic locations for technical operations that can include:
• Printer, Fax, VOIP, EMR support
• Network triage support and administration
• Device installation, setup, and support (monitors, workstations, phones, cc readers, scanners)
• Medical device software (EKG, spirometry) installation & setup
• Support and assistance for new clinic launches and renovations
• New employee introductory IT Training on using core software (i.e. Intranet, VoIP, email, Teams, VPN, etc.) and hardware
• Provide additional technical support and oversight as needed
• Manage and track IT Service requests, via IT ticketing system.
• Track, respond, evaluate, and report on IT-related issues
• Maintain, update, and coordinate inventory and asset documentation
• Maintain, monitor, and respond to IT service statuses and alerting
• Manage and resolve technical issues, in collaboration with vendors and peers.
• Coordinate with vendors (e, ISP and Telecom) as needed to address internet, phone, fax, and other technical service needs for clinics
• Provide incident response support for major technical or security incidents, as needed
• Perform work as requested by the IT Manager and other related IT departments and field locations
• Manage and maintain IT solutions and documentation.
• Develop and maintain technical / systems documentation
• Assist in the maintenance, testing, and effective implementation of disaster planning & recovery policies
  

Additional Qualifications Include

• 2+ years of IT Help Desk experience
• Experience in maintaining and troubleshooting a wide variety of administrative systems and networks
• Preferred:
• Experience with Azure AD
• Experience with SharePoint and Office 365 administration
• Comp TIA A+ Certification
• Network+ Certification
  

About You

You would be a great fit for this position if you have 2+ years of experience in IT systems administration, and you are:

• Results-driven and focus time/resources against the most important priorities
• Strong service mentality
• Passion for mission-driven spaces
• Critical Thinking skills
• Able to create comprehensive plans to assure effective management, operations, and maintenance of systems and/or networks.
• Familiarity with modern technology/system solutions in the healthcare space, including Electronic Health Record Systems (EHRs)
• Able to troubleshoot problems and issues identified and implement corrective actions quickly
• Comfortable with ambiguity and bring a structured, proactive approach to get things done and execute
• Demonstrated ability to collaborate effectively in diverse team environments (e.g. technical and non-technical individuals)
• Articulate and succinct with communication about complex concepts, verbally and in writing, and use synthesized communications to drive results
  
  

From a Cultural Perspective, You Are

• Accountable, holding yourself and others to a high standard and seek to support and develop others
• Humble and always willing to roll up your sleeves to support the work required, embrace challenge and learn
• Collaborative with a team-first approach to problem solving, assuming positive intentions
• Customer-focused and patient-centric, with a passion for serving patients and providers who deliver great care
  
  

At Hopscotch Primary Care, we embrace diversity, invest in a culture of inclusion and positivity and encourage all to apply to join our team. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.