Clinic Scheduler

About Seen Health

At Seen Health, we are revolutionizing the way senior care is delivered through the PACE (Programs of All-Inclusive Care for the Elderly) model. Backed by top VCs, Seen Health is a culturally-focused, technology-enabled healthcare organization that integrates comprehensive medical care and social support with a high-touch, interdisciplinary approach.

Our mission is to empower seniors to age-in-place with dignity and provide their families peace of mind. We are building upon a proven Home and community based services model to create a culturally-competent and scalable PACE program. We are also building a comprehensive operating system focused on data and workflows that span across systems, processes, people, and care contexts. We want to empower our clinicians and staff with tools that deliver relevant data at the time and site of care and enable them to deliver exceptional care to our participants, which improve clinical outcomes, participant & provider satisfaction, and ultimately our strength as an organization.

We are a mission-driven, multidisciplinary team with deep healthcare, technology, and operations expertise, each inspired by our own personal stories of caring for seniors in our lives. Our name, Seen Health, was chosen to reflect our commitment to provide the highest standard of care to underserved older adults while respecting and incorporating their individual beliefs, heritage, and values, so that they can truly be seen.

About The Role

Under the direction of the Clinic Manager RN, the Clinic Scheduler is responsible for scheduling in-house and external referral appointments, ensuring streamlined access to provider network services and ongoing advocacy for timely speciality care coordination.

Responsibilities

• Schedules external and internal referral appointments for participants according to scheduling policies and procedures.
• Prepares and submits authorization paperwork to external and internal provider specialists.
• Coordinates escort, interpreter, and nutrition services as needed.
• Communicates appointment and transportation coordination details to participants and/or caregivers.
• Improves participant satisfaction and the participant experience with optimized efforts to accommodate participant scheduling preferences.
• Maintains complete medical records , documenting all scheduling and monitoring activity in the participant’s electronic health record , including communication with provider offices, participants or other persons involved with appointment coordination.
• Assists Clinic Manager to prepare and distribute Orders Tracking Report to internal stakeholders, alerting IDT to issues that impede timely effectuation of services.
• Meets with ordering primary care provider to review appointment statuses, collaborating on follow-up response to participant as needed (e.g. rescheduling, PCP order cancellation, “no show” letters to participant etc.).
• Troubleshoot scheduling conflicts or urgent needs, ensuring that appointments are scheduled promptly and efficiently.
• Provide clear communication regarding future and past appointments to the Primary Care Provider and IDT team, advocating for participants' specialty care needs.
• Performs administrative / clerical duties as needed. Answers incoming phone calls, emails, and requests related to scheduling and appointments, providing prompt and accurate assistance.
  
  

Qualifications

• High School graduate or GED equivalent required.
• Minimum of two years' experience in a medical or clinical field, preferably with experience in referrals/authorizations and Electronic Health Systems (EHR).
• Demonstrated excellent communication skills, both written and verbal.
• BLS certificate required.
• Fluency in English, Mandarin and Cantonese strongly preferred.
  
  

Location

• Los Angeles required. Ability to commute to Alhambra required.
• Relocation benefits available.
  
  

Salary & Benefits

• Salary is competitive and includes benefits.