Patient Coordinator
E-talentnetwork
Date: 3 weeks ago
City: Bethesda, MD
Contract type: Full time
Position Requirements
Overall Position Summary and Objectives
Min Education
Resume Max Pages
Under this task order, the contractor will independently provide support services to satisfy the overall operational objectives of the National Institute of Neurological Disorders and Stroke through the Clinical Trials Unit (CTU) to provide patient care coordination for specific groups, as assigned. The primary objective is to provide services and deliverables through performance of support services for the NINDS Epilepsy Clinic, through screening patients, providing initial information, and coordinating their study visits, including travel, lodging, and scheduling testing. This position is 100% on-site. Telework a day a week may be allowed after the contractor is fully trained and is performing duties at a satisfactory level.
Associate's
3
Additional Qualifications
Certifications & Licenses
High School degree or equivalent
Skills (Ranked By Priority)
Scheduling
Strong communications skills, both oral and written
Recruitment
Travel arrangements
Screening
Communications
Websites
1, 2, 3, 4, 5 represents priority rankings, where 1 is highest priority and 5 is lowest priority of those ranked
Software
MS Office Suite
Electronic Medical records
Field of Study
Health and Medical Administrative Services
General Medical and Health Services
Statement of Work Details
Coordinates the recruitment, scheduling, travel and admission of research study participants.
Work with staff to coordinate new research patient screening appointments, procedures and imaging studies between protocolinvestigators and the outpatient clinic scheduling personnel. 1
Coordinate scheduling, travel and lodging of subjects participating in studies. 2 - Track patient referral process by maintaining patient/volunteer spreadsheets.
Schedule diagnostic Appointments.
Coordinate volunteer payments.
Coordinate patient schedules with testers, nurses, physicians and clinical research coordinators.
Act as primary point of contact for patients enrolled in the study.
Coordinate the recruitment, scheduling, travel and admission of research study participants with clinical staff.
Distributes recruitment materials.
Distribute patient recruitment and communication materials.
Acts as a liaison between participants, participant's relatives and staff members and communicates participant's questions, complaints, problems and concerns to appropriate staff members. - Triage questions to appropriate personnel in the team as necessary.
Maintain ongoing relationships with patients, families, caregivers, medical care providers and various individuals on a continuous longterm basis.
Respond to patient emails and phone calls; prioritize patient related issues into urgent, emergent and routine; triage the issues to theappropriate personnel in the team as necessary.
Assist with navigating patients to their appointments. 4
Coordinate NIH resources designated for Epilepsy Service use and communication of requirements to different staff groups anddepartments. 3
Troubleshoot scheduling issues to ensure maximum productivity of staff resources.
Understand protocol requirement changes, and schedule participants for new/updated appointment and procedures accordingly.
Prepare, maintain, and fax weekly schedule; ensure that all protocol specifics are completed.
Explains policies and procedures to participants and refers them to appropriate staff.
Serve as point of contact for questions, advice and communications on the process and status of protocols; initiate and respond tocorrespondence and telephone contacts pertaining to admission of patients.
Explain the purpose of the study to potential participants; assess eligibility to participate; enroll eligible study participants and explainthe research procedures; respond to routine questions on study procedures and seek additional information when needed.
Respond to communications with research subjects; direct questions to appropriate team member.
Understand protocol requirement changes, and explain rationale to participants when scheduling new/updated appointment andprocedures.
Collates, enters and maintains data collected on participants.
Collect, verify, record and maintain data on clinical activity and/or research.
Collect outside medical documentation, electronically scans and uploads records into the electronic medical record.- Collate and enter data collected on participants.
Ensure accurate and complete collection and submission of study data.
Maintain patient files, medical records, and patient family contacts; file medical record notes into patient charts daily. 5 - Maintain clinical data in protocol databases.
Create reports/spreadsheets for tracking and scheduling of protocol patients.
Review patient and clinical charts; enter patient data into files and automated databases.
Ensure that research data are entered into database.
Ensure consistency in records, data and datasets in accordance with regulatory requirements.
Work with staff on QA/QC of the clinical and research records for patients on study prior to audits.
Obtain medical information, imaging disks and pictures from applicants on an ongoing basis; file them with the records.
Track patient referral process by maintaining patient/volunteer spreadsheets.
Maintain protocol files (electronic and hard copies).
Asist with sending and receiving patient records.
May assist with gathering documents for IRB/FDA review.
Coordinates new patient referrals by obtaining pertinent information and forwarding it for review.
Provide lists of potential research volunteers to principal investigators based on database searches against protocol criteria.
Refer prospective volunteers per study guidelines to the appropriate Institute contact person.
Review incoming patient referrals and contact referring physician's office if referral is incomplete.
Obtain outside medical records, radiology studies, biopsy slides and submit to the respective departments at the NIH.
Communicate with appropriate staff about intake and materials and submission of materials for review.
Screen calls from patients, physicians, and callers from the public; forward to appropriate staff members; update patient telephonedirectory as needed.
May assist in preparing credentialing packages.
May assist Office Manager and Administrative Officer with documentation for credentialing packages.
Monitors workflow and administers and revises processes to maintain and improve operations.
Work with staff to achieve optimum schedule and staff utilization; work with staff in problem solving for overlapping appointments.
Review future scheduled cases to resolve potential conflicts or problems; monitor additional reports to ensure data validity.
Troubleshoot scheduling issues to ensure maximum productivity of staff resources.
Monitor and identify areas of improvement in the clinic environment, clinical trial conductance in the outpatient setting, for patients,families and staff.
Participate in training other clinical staff on clinical operations.
Participate in quality improvement initiatives and maintenance of SOPs.
Mentors and trains staff on patient recruitment and coordination processes and procedures.
Assesses organizational need and develops or updates detailed manual of procedure (MOP) or standard operating procedure (SOP) onpatient recruitment and coordination processes and procedures.
Other
Arrange patient scheduling, travel and admissions as designated by each specificprotocol
Track patient referral process by maintaining patientvolunteer spreadsheets
Screen calls from patients, physicians and callers from the public; forward to appropriatestaff members; update patient telephonedirectory as needed
Schedule diagnostic appointments
Enter patient data into database
Maintain clinical data in protocol databases
Maintain patient files
Coordinate volunteer payments
Prepare, maintain and fax weekly schedule; ensure that all protocol specifics arecompleted- Prepare documents for clinical protocols in IRBFDA
Maintain protocol files electronic and hard copies
Assist with training of new staff
Execute protocol changes in patient population
Create reportsspreadsheets for tracking and scheduling of protocol patients
Coordinate NIH resources designated for Epilepsy Service use and communication ofrequirements to different staff groups anddepartments
Troubleshoot scheduling issues to ensure maximum productivity of staff resources
Deliverables
Work products and documents related to arranging patient scheduling, travel and admissions; track patient referral process by maintaining patient/volunteer spreadsheets; screen and forward calls from patients, physicians and callers from the public.
DailyWork products and documents related to scheduling diagnostic appointments; enterpatient data into database; maintain clinical data in protocol databases; maintain patient files; coordinate volunteer payments.
DailyWork products and documents related to preparing, maintaining and faxing weekly
schedule; ensure that all protocol specifics are completed; gathering documents for IRB/FDA; maintain protocol files. - DailyWork products and documents related to executing protocol changes in patient
population; create reports/spreadsheets for tracking and scheduling of protocol patients; coordinate NIH resources designated for study team; troubleshoot scheduling
issues to ensure maximum productivity of staff resources. - DailyMeet with lab members to present updates - WeeklyTimely and accurately assisting study participants to navigate to appointments at the NIH Clinical Center in Bethesda Maryland. - Ad-Hoc
Physical Requirements
Does this position require enrollment in the NIH Bio surety Program?
Does this position have clinical responsibilities that involve direct patient care?
No
Yes
Will The Individual Be Required To:
Lift or carry more than 50 pounds
Lift or carry 25-50 pounds
Lift or carry less than 25 pounds
Push or pull more than 45 pounds
Push or pull 25-45 pounds
Reach above shoulder level
No
No
Yes
No
No
No
Push or pull less than 25 pounds
Stand or walk more than 25 of 30 min
Bend repeatedly
Kneel
Crawl
Climb
Yes
Yes
No
No
No
No
Have correctable near vision
Distinguish basic colors
Operate a motor vehicle
Perform repetitive activities
Have depth perception
Use both hands
Yes
Yes
No
No
Yes
Yes
Will The Individual Be Working:
Alone
Closely with others
Outside
In dust
In excessive heat
In excessive cold
In excessive noise
No
Yes
No
No
No
No
No
Shifts
Protracted or irregular Hours
On slippery or uneven working surfaces
On ladders or scaffolding
Around machinery with moving parts
With hands in water
With solvents
No
No
No
No
No
No
No
Will the individual be in contact with any of the following:
Asbestos
High noise levels
Small animals
(fish, birds, rodents etc.)
Large animals
(cats, dogs, sheep etc.)
Non-Human
primates (rhesus, cynos etc.)
Non-Human primate tissues
Radiation
Human blood or other body fluids
Patient/
Human
subjects
Lasers (Open or Closed)
No
No
No
No
No
No
No
No
Yes
No
Will the individual have contact with any of the following:
HIV-1
HIV-2
HTLV I/II
MMR Viruses
Rabies Virus
SIV
Taxoplasmosis
Varicella Virus
Orthopox Virus
No
No
No
No
No
No
No
No
No
Will the individual have contact with any of the following:
Aerosols
Biological Inhalants
Corrosive Substances
Inorganic dusts and powders
Insecti/Herbi/ Pesticides
Other
Plastics
Heavy Metals
Petroleum products
Solvents
Sensitizing Agents
No
No
No
No
No
No
No
No
No
No
No
Will the individual have contact with any of the following:
B.Antharcis
Botulinum N-toxin
Ebola Virus
F.talarensis
Monkeypox
Virus
Ricin
Yersinia Pets
Other
No
No
No
No
No
No
No
No
Will the individual have contact with any of the following Tier1 Select Agents:
Gloves
Face shields/ goggles
Safety Glasses
Safety Shoes
Lab Coat
Ear plugs/ muffs
Impervious suit
Disposable dust/surgical masks
Respirator
Clean Room Uniform
Yes
No
No
No
No
No
No
Yes
No
No
Overall Position Summary and Objectives
Min Education
Resume Max Pages
Under this task order, the contractor will independently provide support services to satisfy the overall operational objectives of the National Institute of Neurological Disorders and Stroke through the Clinical Trials Unit (CTU) to provide patient care coordination for specific groups, as assigned. The primary objective is to provide services and deliverables through performance of support services for the NINDS Epilepsy Clinic, through screening patients, providing initial information, and coordinating their study visits, including travel, lodging, and scheduling testing. This position is 100% on-site. Telework a day a week may be allowed after the contractor is fully trained and is performing duties at a satisfactory level.
Associate's
3
Additional Qualifications
Certifications & Licenses
High School degree or equivalent
Skills (Ranked By Priority)
Scheduling
Strong communications skills, both oral and written
Recruitment
Travel arrangements
Screening
Communications
Websites
1, 2, 3, 4, 5 represents priority rankings, where 1 is highest priority and 5 is lowest priority of those ranked
Software
MS Office Suite
Electronic Medical records
Field of Study
Health and Medical Administrative Services
General Medical and Health Services
Statement of Work Details
Coordinates the recruitment, scheduling, travel and admission of research study participants.
Work with staff to coordinate new research patient screening appointments, procedures and imaging studies between protocolinvestigators and the outpatient clinic scheduling personnel. 1
Coordinate scheduling, travel and lodging of subjects participating in studies. 2 - Track patient referral process by maintaining patient/volunteer spreadsheets.
Schedule diagnostic Appointments.
Coordinate volunteer payments.
Coordinate patient schedules with testers, nurses, physicians and clinical research coordinators.
Act as primary point of contact for patients enrolled in the study.
Coordinate the recruitment, scheduling, travel and admission of research study participants with clinical staff.
Distributes recruitment materials.
Distribute patient recruitment and communication materials.
Acts as a liaison between participants, participant's relatives and staff members and communicates participant's questions, complaints, problems and concerns to appropriate staff members. - Triage questions to appropriate personnel in the team as necessary.
Maintain ongoing relationships with patients, families, caregivers, medical care providers and various individuals on a continuous longterm basis.
Respond to patient emails and phone calls; prioritize patient related issues into urgent, emergent and routine; triage the issues to theappropriate personnel in the team as necessary.
Assist with navigating patients to their appointments. 4
Coordinate NIH resources designated for Epilepsy Service use and communication of requirements to different staff groups anddepartments. 3
Troubleshoot scheduling issues to ensure maximum productivity of staff resources.
Understand protocol requirement changes, and schedule participants for new/updated appointment and procedures accordingly.
Prepare, maintain, and fax weekly schedule; ensure that all protocol specifics are completed.
Explains policies and procedures to participants and refers them to appropriate staff.
Serve as point of contact for questions, advice and communications on the process and status of protocols; initiate and respond tocorrespondence and telephone contacts pertaining to admission of patients.
Explain the purpose of the study to potential participants; assess eligibility to participate; enroll eligible study participants and explainthe research procedures; respond to routine questions on study procedures and seek additional information when needed.
Respond to communications with research subjects; direct questions to appropriate team member.
Understand protocol requirement changes, and explain rationale to participants when scheduling new/updated appointment andprocedures.
Collates, enters and maintains data collected on participants.
Collect, verify, record and maintain data on clinical activity and/or research.
Collect outside medical documentation, electronically scans and uploads records into the electronic medical record.- Collate and enter data collected on participants.
Ensure accurate and complete collection and submission of study data.
Maintain patient files, medical records, and patient family contacts; file medical record notes into patient charts daily. 5 - Maintain clinical data in protocol databases.
Create reports/spreadsheets for tracking and scheduling of protocol patients.
Review patient and clinical charts; enter patient data into files and automated databases.
Ensure that research data are entered into database.
Ensure consistency in records, data and datasets in accordance with regulatory requirements.
Work with staff on QA/QC of the clinical and research records for patients on study prior to audits.
Obtain medical information, imaging disks and pictures from applicants on an ongoing basis; file them with the records.
Track patient referral process by maintaining patient/volunteer spreadsheets.
Maintain protocol files (electronic and hard copies).
Asist with sending and receiving patient records.
May assist with gathering documents for IRB/FDA review.
Coordinates new patient referrals by obtaining pertinent information and forwarding it for review.
Provide lists of potential research volunteers to principal investigators based on database searches against protocol criteria.
Refer prospective volunteers per study guidelines to the appropriate Institute contact person.
Review incoming patient referrals and contact referring physician's office if referral is incomplete.
Obtain outside medical records, radiology studies, biopsy slides and submit to the respective departments at the NIH.
Communicate with appropriate staff about intake and materials and submission of materials for review.
Screen calls from patients, physicians, and callers from the public; forward to appropriate staff members; update patient telephonedirectory as needed.
May assist in preparing credentialing packages.
May assist Office Manager and Administrative Officer with documentation for credentialing packages.
Monitors workflow and administers and revises processes to maintain and improve operations.
Work with staff to achieve optimum schedule and staff utilization; work with staff in problem solving for overlapping appointments.
Review future scheduled cases to resolve potential conflicts or problems; monitor additional reports to ensure data validity.
Troubleshoot scheduling issues to ensure maximum productivity of staff resources.
Monitor and identify areas of improvement in the clinic environment, clinical trial conductance in the outpatient setting, for patients,families and staff.
Participate in training other clinical staff on clinical operations.
Participate in quality improvement initiatives and maintenance of SOPs.
Mentors and trains staff on patient recruitment and coordination processes and procedures.
Assesses organizational need and develops or updates detailed manual of procedure (MOP) or standard operating procedure (SOP) onpatient recruitment and coordination processes and procedures.
Other
Arrange patient scheduling, travel and admissions as designated by each specificprotocol
Track patient referral process by maintaining patientvolunteer spreadsheets
Screen calls from patients, physicians and callers from the public; forward to appropriatestaff members; update patient telephonedirectory as needed
Schedule diagnostic appointments
Enter patient data into database
Maintain clinical data in protocol databases
Maintain patient files
Coordinate volunteer payments
Prepare, maintain and fax weekly schedule; ensure that all protocol specifics arecompleted- Prepare documents for clinical protocols in IRBFDA
Maintain protocol files electronic and hard copies
Assist with training of new staff
Execute protocol changes in patient population
Create reportsspreadsheets for tracking and scheduling of protocol patients
Coordinate NIH resources designated for Epilepsy Service use and communication ofrequirements to different staff groups anddepartments
Troubleshoot scheduling issues to ensure maximum productivity of staff resources
Deliverables
Work products and documents related to arranging patient scheduling, travel and admissions; track patient referral process by maintaining patient/volunteer spreadsheets; screen and forward calls from patients, physicians and callers from the public.
DailyWork products and documents related to scheduling diagnostic appointments; enterpatient data into database; maintain clinical data in protocol databases; maintain patient files; coordinate volunteer payments.
DailyWork products and documents related to preparing, maintaining and faxing weekly
schedule; ensure that all protocol specifics are completed; gathering documents for IRB/FDA; maintain protocol files. - DailyWork products and documents related to executing protocol changes in patient
population; create reports/spreadsheets for tracking and scheduling of protocol patients; coordinate NIH resources designated for study team; troubleshoot scheduling
issues to ensure maximum productivity of staff resources. - DailyMeet with lab members to present updates - WeeklyTimely and accurately assisting study participants to navigate to appointments at the NIH Clinical Center in Bethesda Maryland. - Ad-Hoc
Physical Requirements
Does this position require enrollment in the NIH Bio surety Program?
Does this position have clinical responsibilities that involve direct patient care?
No
Yes
Will The Individual Be Required To:
Lift or carry more than 50 pounds
Lift or carry 25-50 pounds
Lift or carry less than 25 pounds
Push or pull more than 45 pounds
Push or pull 25-45 pounds
Reach above shoulder level
No
No
Yes
No
No
No
Push or pull less than 25 pounds
Stand or walk more than 25 of 30 min
Bend repeatedly
Kneel
Crawl
Climb
Yes
Yes
No
No
No
No
Have correctable near vision
Distinguish basic colors
Operate a motor vehicle
Perform repetitive activities
Have depth perception
Use both hands
Yes
Yes
No
No
Yes
Yes
Will The Individual Be Working:
Alone
Closely with others
Outside
In dust
In excessive heat
In excessive cold
In excessive noise
No
Yes
No
No
No
No
No
Shifts
Protracted or irregular Hours
On slippery or uneven working surfaces
On ladders or scaffolding
Around machinery with moving parts
With hands in water
With solvents
No
No
No
No
No
No
No
Will the individual be in contact with any of the following:
Asbestos
High noise levels
Small animals
(fish, birds, rodents etc.)
Large animals
(cats, dogs, sheep etc.)
Non-Human
primates (rhesus, cynos etc.)
Non-Human primate tissues
Radiation
Human blood or other body fluids
Patient/
Human
subjects
Lasers (Open or Closed)
No
No
No
No
No
No
No
No
Yes
No
Will the individual have contact with any of the following:
HIV-1
HIV-2
HTLV I/II
MMR Viruses
Rabies Virus
SIV
Taxoplasmosis
Varicella Virus
Orthopox Virus
No
No
No
No
No
No
No
No
No
Will the individual have contact with any of the following:
Aerosols
Biological Inhalants
Corrosive Substances
Inorganic dusts and powders
Insecti/Herbi/ Pesticides
Other
Plastics
Heavy Metals
Petroleum products
Solvents
Sensitizing Agents
No
No
No
No
No
No
No
No
No
No
No
Will the individual have contact with any of the following:
B.Antharcis
Botulinum N-toxin
Ebola Virus
F.talarensis
Monkeypox
Virus
Ricin
Yersinia Pets
Other
No
No
No
No
No
No
No
No
Will the individual have contact with any of the following Tier1 Select Agents:
Gloves
Face shields/ goggles
Safety Glasses
Safety Shoes
Lab Coat
Ear plugs/ muffs
Impervious suit
Disposable dust/surgical masks
Respirator
Clean Room Uniform
Yes
No
No
No
No
No
No
Yes
No
No
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
ETF Product Manager
ProShares,
Bethesda, MD
$100,000
-
$150,000
per year
3 days ago
Product ManagerAbout Us: ProShares now offers one of the largest lineups of ETFs, with more than $70 billion in assets. The company is the leader in strategies such as dividend growth, interest rate hedged bond and geared (leveraged and inverse) ETF investing. ProShares continues to innovate with products that provide strategic and tactical opportunities for investors to manage risk and...
Front Desk Coordinator (Full-Time/Hourly) - Bethesda
Rehab 2 Perform,
Bethesda, MD
3 weeks ago
Only Apply if You Want to Help People Get Better! You are a Critical Part of Our Clients Journey in the Patient Lifecycle.THE PLACE FOR YOU - Rehab 2 Perform is the work environment suited for individuals looking for a combination of athletics and health care. The R2P team provides physical therapy to help individuals in the community reach their...
Front Desk Coordinator (Full-Time/Hourly) - Bethesda
Rehab 2 Perform,
Bethesda, MD
3 weeks ago
Only Apply if You Want to Help People Get Better! You are a Critical Part of Our Clients Journey in the Patient Lifecycle.THE PLACE FOR YOU - Rehab 2 Perform is the work environment suited for individuals looking for a combination of athletics and health care. The R2P team provides physical therapy to help individuals in the community reach their...