Business Manager at The Spine Institute

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At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.

Job Description: Business Manager, The Spine Institute Surgical Center

Overview: At The Spine Institute Surgical Center, our primary focus is to deliver an exceptional patient experience—every time, in every dimension. As the Business Manager, you will play a crucial role in fulfilling this commitment, aligning with our vision to provide outstanding care for patients and their families. We value respect, compassion, and inclusion, and you will embody these principles in your leadership.

Key Responsibilities

• Patient Experience Leadership: Champion a culture that prioritizes patient safety and satisfaction, utilizing Novant Health's First Do No Harm (NHFDNH) principles and error prevention strategies.
• Team Management: Oversee the business office staff, ensuring effective operations in insurance verification, compliance, surgical scheduling, and transcription of operative procedures in alignment with facility policies and objectives.
• Financial Oversight: Coordinate billing, coding, and accounts receivable with external partners. Maintain accounts payable records and supervise supply payments, including monitoring back orders.
• Payroll and Data Management: Monitor payroll processes and ensure the security of daily backups of computer files, maintaining compliance with organizational protocols.
• Recruitment and Staffing: Lead efforts in attracting and retaining qualified personnel, fostering a positive work environment that supports professional growth.
• Facility Representation: Promote a positive image of the surgical center to physicians, patients, insurance providers, and the community.
  
  

Qualifications

• Education:
• High School Diploma or GED (Required)
• Bachelor’s Degree in Business Administration or a related field (Preferred)
• Experience:
• Minimum of 2 years in a medical facility or medical business office (Required)
• Certifications:
• Relevant business office training or courses (Required)
• Skills:
• Strong ethical standards and moral character
• Supervisory experience and proven leadership abilities
• Solid accounting background in a healthcare setting
• Proficiency in Microsoft Office Suite and automated billing systems
• Familiarity with managed care systems, including Medicare and Medicaid
• Excellent verbal and written communication skills
• Understanding of medical terminology and coding practices
  

Essential Functions

• Philosophy & Ethics:
• Uphold the facility's mission, values, and ethical standards. Act as a role model for team members and support patient rights.
• Communication:
• Foster positive and respectful interactions with patients, visitors, physicians, and staff. Ensure clear, effective communication across all channels.
• Supervisory Duties:
• Directly supervise business office personnel, conducting performance evaluations and maintaining personnel records. Ensure efficient and accurate completion of all business office tasks.
• Compliance & Performance Improvement:
• Contribute to compliance initiatives and performance improvement programs, staying current on federal and state regulations.
• Financial Practices:
• Oversee financial transactions, ensuring adherence to accounting principles. Collaborate with management to analyze costs and improve financial efficiencies.
• Accounts Payable Management:
• Evaluate purchasing procedures and ensure compliance with regulations. Approve payments and monitor accounts to leverage discounts.
• Scheduling and Medical Records:
• Oversee scheduling for optimal patient flow and ensure accurate maintenance of medical records, protecting confidentiality and compliance.
• Credentialing:
• Collaborate with credentialing entities to ensure timely reapplications and maintain current records of staff qualifications.
  
  

Join Our Team: If you are a driven leader with a passion for enhancing patient experiences and improving operational efficiency, we invite you to apply for the Business Manager position at The Spine Institute Surgical Center. Help us continue our mission of excellence in patient care and operational integrity.

Novant Health is an equal opportunity employer and conducts all human resource practices in compliance with federal, state and local civil rights and employment legislation. Accordingly, Novant Health considers all applicants for employment equally, without regard to race, color, religion, sex, national origin, age, disability, veteran’s status, marital status, sexual orientation, gender identity or expression and provides them with an opportunity to progress in the organization consistent with their skills and interests.

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