Client Project Manager

Make an impact with NTT DATA

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Your day at NTT DATA

The Client Project Manager is a seasoned subject matter expert, responsible for leading and directing concurrent client projects classified as standard or complex.

The primary responsibility of the Client Project Manager is to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to the organization or into the client's support operations).

What You'll Be Doing

Role Summary

Working under the direction of the PMO, this position will manage multiple projects within the NTT Cloud Services Division and is responsible for the entire project life cycle (initiation, planning, execution, monitor & control, closure).

Objectives

• Manage all aspects of project management and project lifecycles by effectively initiating, planning, scheduling, controlling, and bringing to closure multiple, large, high profile, high priority projects.
• Act as a role model and mentor on project management methodology, standards, strategy, quality, and change leadership.
• Serve as an influential leader by demonstrating PM professionalism, passion/enthusiasm for success, providing communication/motivation and creating teamwork and collaboration.
  
  

Responsibilities

Responsibilities may also include assembling project teams, assigning individual responsibilities, identifying appropriate resources as needed, and developing schedules to ensure timely completion of projects. Communication with external customers regarding projects is required.

• Create and maintain an effort-driven project schedule for each project by identifying and monitoring: overall project timeline, project milestones, tasks, resources, task dependencies, and critical paths.
• Control and track project performance (scope, time allocations, cost, conversion targets, and quality) by constantly evaluating project progress and conducting regular team status meetings.
• Determine, monitor, and review all project economics, including costs, staffing requirements, resources, and risk.
• Provide leadership, direction and integrate activities with other departments to ensure successful implementation and support.
• Anticipate and identify risks and issues that may impact deliverables; develop and implement mitigation and corrective actions.
• Monitor and report on the status of project efforts (including weekly time reporting, issue management and risk prevention/mitigation)
• Ensure the project remains focused on key objectives and goals and comply with established methodologies. Develop and manage project expectations ensuring all applicable functional areas are engaged on the project.
• Develop and pro-actively execute project plans from initiation through close out; taking established PMO Best Practices and applying as needed to each project
• Ensure that the project stays on plan by identifying issues and actions and leading team members to resolve issues and complete actions; taking the initiative to make decisions consistent with achieving project objectives
• Identify and manage risks associated with projects and minimize their impact on the project success
• Report on progress and escalate key issues to management in a timely manner to maintain progress
  
  

Required Experience

• Minimum 8 years of professional experience
• Minimum 5 years of formal Project Management experience (e.g., PMI/PMBOK) utilizing a consistent and methodical approach to project delivery
• Minimum 3 years of PM experience with Infrastructure projects - e.g.,
• Managed Service Provider/Hosted environments (Public or Private Cloud)
• Server implementations
• Firewall / security projects
• Windows / Linux buildouts
• Virtualization
• Database server buildouts
• Service Desk transition and operations
• Experience working in the Information Technology industry
• Experience managing concurrent projects and project teams in a global matrix organization that scale to 10+ resources.
• Experience managing medium/large scale projects - distributed resources, multi-data centers, etc.
• Solid change control experience.
  
  

Required Qualifications

• Bachelor's Degree or equivalent Project Management work experience
• PMP Certification
  
  

Required Skills

• Proficient with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• Proficient with Project Management tools including MS Project
• Demonstrated ability to manage multiple, concurrent projects
• Technology proficiency across managed services, infrastructure, application modernization, AI
• Knowledge of and demonstrated experience in project management processes and SDLC
• Excellent Communication Skills. Must be comfortable communicating with C-level staff and possess demonstrated experience in making articulate and effective oral presentations to a variety of audiences
• Strong interpersonal skills; the ability to build relationships with and influence other functional areas
• Strong ability to professionally manage a cross-functional team of multiple project resources (including partner-resources and third party vendors) effectively.
• Ability to step into projects already in progress or in need of rescue
• Detail and big picture oriented
• Self-starter and proactive in fast paced and dynamic environment
• Organization and time management skills: must be able to operate independently with minimal guidance by management and meet deadlines under pressure
• Problem-solving skills with ability to perform root cause analysis
• Extensive experience in meeting planning and facilitation
• Proactive issue and risk identification, tracking, management, and resolution
• Status collection and reporting – via documents and status meetings
• Experience in managing multiple projects, priorities, and project scope creep
• Ability to work in collaboration with project team members
  
  

Plus Skills

• Waterfall and Agile SDLC methodology experience
• ITIL Foundation Certification
• Professional Services background
• Financial Services experience/background
• Life Sciences experience/background
• Experience with compliance and audit requirements
• Experience with Windows SharePoint Services
• Experience with ServiceNow preferred
  
  

Working Conditions

• General office environment, includes remote
• Travel may be required up to 50%
• This role requires flexibility, as off-hours activity will be needed to coordinate across a globally dispersed team
  
  

Workplace type:

Remote Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.