Assistant IT Support Specialist
Clyde Companies, Inc.
Date: 1 day ago
City: Orem, UT
Contract type: Part time
IT Support Specialist
JOB TITLE
JOB TITLE
- Description
- Responsibilities
- Request Fulfillment Manage user requests for new software, hardware, and other IT-related services, ensuring timely and efficient fulfillment.
- Incident Resolution Provide first-level contact and problem resolution for all users. Respond to inquiries, diagnose problems, and guide users through step-by-step solutions.
- Technical Assistance Assist with installation, configuration, and ongoing usability of system hardware and software.
- Troubleshooting Identify, analyze, and resolve hardware, software, and network-related issues. Escalate problems to higher-level support when necessary.
- User Education Educate users on basic system use and best practices to enhance their knowledge and reduce future issues.
- Documentation Maintain detailed records of user issues, resolutions, and help desk activities. Update and maintain technical documentation and knowledge base articles to assist in resolving future issues.
- Collaboration Work closely with other IT staff to address broader issues and implement improvements.
- Qualifications
- Associate's degree in information technology, computer science, or a construction related field; Bachelor's degree preferred.
- CompTIA A+, Network+ and Security+ certification (preferred)
- Proven experience in construction or an IT support role.
- Strong understanding of computer systems, mobile devices, and other tech products.
- Excellent problem-solving skills and ability to think creatively
- Strong technical knowledge of hardware, software, and network systems
- Ability to work independently and within a team environment
- Skills
- Excellent problem-solving skills.
- Excellent communication and customer service skills
- Familiarity with remote desktop applications and help desk software.
- Strong communication and interpersonal abilities.
- Experience with Microsoft Windows, Microsoft 365, and Azure Active Directory
- Ability to work independently and as part of a team.
- Strong organizational and time management skills
- Customer-focused and patient.
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