Manager Help Desk

Job Title: Help Desk Manager

Company Overview

Higgins Energy Alternatives stands at the forefront of providing innovative alternative energy solutions for both residential and commercial properties. Our expertise lies in the installation and maintenance of solar, wind, and geothermal systems, empowering our clients to minimize their carbon footprint while enjoying substantial energy savings. We invite you to join our dynamic and growing team as we seek a dedicated and experienced Help Desk Manager.

Job Overview

As the Help Desk Manager at Higgins Energy Alternatives, you will be instrumental in orchestrating the success of our technical support services. Your leadership will guide a talented team of help desk technicians, as you provide them with the necessary support and training to effectively address our clients’ technical challenges. This position requires a robust technical background, outstanding communication skills, and a demonstrated commitment to delivering top-notch customer service.

Key Responsibilities

• Oversee the operations of the help desk team, ensuring efficient and timely resolution of customer inquiries.
• Prioritize and manage help desk tickets to enhance service delivery and client satisfaction.
• Provide training and mentorship to help desk technicians, fostering a high level of technical and service expertise.
• Establish and enforce policies and procedures that streamline help desk operations and maintain consistency.
• Utilize help desk management software to monitor ticket progress, generate performance reports, and identify opportunities for process enhancement.
• Serve as an escalation point for complex or urgent technical issues, ensuring prompt resolutions.
• Continuously assess and refine help desk processes to bolster customer satisfaction and team productivity.
• Collaborate with cross-functional teams to identify and resolve recurring technical challenges.
• Stay informed on the latest industry trends and technological advancements to elevate our support services.
  
  

Required Skills

• Strong technical foundation in IT support and help desk operations.
• Exceptional communication and interpersonal skills.
• Proven leadership experience and adeptness in team management.
• Proficiency in help desk software and ticketing systems.
• Ability to effectively train and develop team members.
• Strong analytical and problem-solving abilities with a client-oriented focus.
  
  

Qualifications

• Demonstrated experience in a Help Desk Manager or similar capacity.
• Strong leadership and team management capabilities.
• Comprehensive technical knowledge in information technology support.
• Effective communication skills to engage with clients and team members alike.
  
  

Career Growth Opportunities

At Higgins Energy Alternatives, we place great importance on the professional growth of our team members. We provide access to various training programs and professional development initiatives designed to enhance both technical and customer service skills, ensuring you remain at the cutting edge of industry developments.

Company Culture And Values

We foster a collaborative and supportive work environment, where teamwork and exceptional customer service are fundamental to our mission of driving sustainable energy solutions. We welcome diverse perspectives and encourage all employees to contribute their ideas and insights towards our collective success.

Compensation And Benefits

• Competitive salary with performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company matching.
• Generous paid time off and holidays.
• Opportunities for continuous professional development.
  
  

Join Higgins Energy Alternatives and contribute to our vision of a greener, more sustainable future.

Employment Type: Full-Time