Project Coordinator Lead

Job Details

Description

3form is the leading manufacturer of award-winning, sustainable building materials and architectural hardware solutions for the Architecture + Design industry.

The Project Coordinator Lead is a player-coach role. This role will report directly to the VP of Special Projects.

The Lead Has Two Key Responsibilities

1 - On a day-to-day basis the Lead will help manage the PC team and the key focus of the Lead will be:

• Level loading of project work (orders) across the team based on experience and skill set
• Identity and help develop process improvements focused on efficiency and improving the Customer Experience.
• Identify and participate in process improvement activities. Support IT projects related to order processing
• Triaging and escalating orders requiring support to the VP pf Special Projects
• Looking for opportunities to develop and improve the team
  
  

2 - The Lead will also be responsible for the success of projects in their assigned territories.

This is a customer-facing, revenue driven role and the ideal candidate must be confident discussing 3form solutions (training will be provided) to our customers and deliver them in a professional manner both verbally and in written form. The successful Project Coordinator will be able to multitask and prioritize competing tasks and deadlines and demonstrate the ability to make the best decisions under pressure from customers on various projects in different stages of completion.

They are a strong team player who are proactive, possess creative problem-solving skills, and demonstrate good business judgment. This position requires the Project Coordinator to be responsive to requests from customers and colleagues.

About You

You are service-oriented with strong communication and interpersonal skills to communicate effectively with customers and employees in both written and verbal formats. You’re professional, able to handle multiple things at once, and you are a self-starter. Daily activities will include answering phone calls and e-mails from both internal and external employees and customers, tracking the project from bidding to installation, and analyzing/interpreting order requests to ensure the accuracy of order entry. Attention to detail, the ability to multi-task, and adaptability describe you to a tee.

Responsibilities And Duties

Sales and Bid Development

• Review incoming orders for completeness and accuracy; ensure that orders have corresponding quotations
• Provide excellent communication to customers related to their order status from order receipt to order shipment
• Reviews specifications for accuracy, completeness, and correct application.
• Develop an understanding of customer's needs and take actions to ensure that such needs are met
• Create positive customer experience with internal and external customers during the entire order life cycle, which may include order revisions, special delivery requirements, expediting requests, and other ad hoc requests
• Ability to identify and offer alternatives to resolve problems
• Develop strong relationships with internal and external customers. Internal customers include Material Consultants, Inside Sales Reps, Project Managers, Core Estimators, Fab Draftsmen, Operations Managers, Samples Coordinator, and others
  
  

Project Management And Execution

• Develops, manages, and communicates the schedule based on overall project parameters, project scope, and customer goals.
• Communicates with the 3form factory and fabrication teams to establish shipping schedules and special instructions.
• Procures final approved drawings prior to fabrication and/or final site measurements if necessary. Ensures fabrication drawings are completed, and approvals are obtained in accordance with the project schedule.
• Maintains detailed project documentation, including key project decisions, customer requests, and revisions.
• Track order to completion; maintains accurate and standardized order records.
• Confirms project completion.
  
  

Required Skills

• Minimum of two (2) years of inside sales or customer service experience
• Experience with Gmail, Google Docs, and Google Hangout
• Well-developed written and verbal communication skills, including professional presentation and facilitation skills
• The ability to self-manage and work cooperatively both in a team environment and independently
• A proven ability to manage multiple projects simultaneously and successfully coordinate the efforts of internal and external resources in a timely and accurate manner
  
  

Preferred Skills

• Degree in business or communications, or equivalent experience
• Experience working within the commercial construction industry
• Proactively manage Customer Relationship Management (CRM) information to inform the overall organization funnel and forecast
• Demonstrates a high personal performance standard, the desire and ability to continuously learn, and have a results-oriented work style
• The ability to work in a fast-paced, changing environment at all levels of the organization, as well as the ability to build long-term relationships with customers and business partners based on mutual respect and trust
• Ability to read and interpret architectural, design, and fabrication drawings
• Has working knowledge of construction documents, floor plans, scheduling, and the construction process.
  
  

To learn more about 3form, please visit 3-form.com.