Senior Director, Communications - Shields

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.

Responsibilities

The Senior Director of Communications – Shields, reporting to the Vice Chair of Communications, is integral in unifying communication efforts across traditionally separate domains: research, physician and nursing cohorts, education, and clinical pathways. As a key driver of the new Communications strategy, the Senior Director leads the transformation of traditional communication methods, fosters collaboration, and adeptly translates complex content to effectively engage diverse and critical stakeholders across the enterprise.

The Senior Director of Communications – Shields provides administrative leadership and strategic direction for the department and serves as a key partner to sites, the practice/research/education (shields) and administration. Partners with senior leaders to drive innovation and implement solutions to advance organizational priorities. Responsible for ensuring deliverables are met and outcomes achieved. Establishes and maintains strong customer relationships with both internal and external partners. The senior director helps to optimize operational performance. Serves as a thought partner and project liaison outside the department at all levels, helping to proactively identify and communicate business issues, coordinate project activities, streamline approaches/methodologies, and share best practices. Stewards the interest of the organization by ensuring strategies are viable.

Responsible to lead and execute the vision for a department function, the senior director may also oversee multiple teams or manage a large program, site or strategic priority. Ability to set goals and measure performance. Fosters an internal culture of positive teamwork and transparency that drives excellent service, quality, diversity, an engaging work environment and overall continuous improvement mindset. Serve as change agent, championing agile ways of thinking and working and enabling teams and individuals to succeed. Drives excellence in financial management, communication (verbal, written and presentations), business and strategic planning, performance monitoring and reporting. Supports department and institutional projects, staff recruitment, policy implementation and budget management.

Qualifications

Requires a master’s degree in a related field plus 7 years of relevant work experience; or a bachelor's degree in a related field plus 9 years of relevant work experience. Strong written and oral communication skills. Ability to communicate in a way that creates clarity, simplifies messages, and aligns with organizational strategy. Knowledge of channels for communication and the ability to build effective communication and engagement strategies.

Must be a self-starter with the ability to independently identify opportunities, solutions and resolve challenges. Demonstrated ability to deliver impactful results. Requires an attitude that actively seeks out change, embraces critical questioning, innovation, service and continuous improvement. Must understand how to deal with and navigate ambiguity, and act without having the total picture. Adaptable or flexible. Demonstrated professionalism and ethics, with ability to earn credibility through integrity and transparency. Role model for service excellence. Motivates others by being present, engaged, attentive, invites diverse perspectives, demonstrates and inspires a collaborative spirit.

Strong alignment with Mayo's core values. Resilient change agent that thrives in ambiguity. Relationship oriented, high performing individual with a strong balance of EQ and IQ. Demonstrates executive presence and servant leadership. Must possess strong leadership, business, analytical, oral and written communication, presentation skills, and superior interpersonal skills to facilitate effective relationships both within and outside of Mayo Clinic.

Successful history of working effectively in a complex, matrixed, collaborative environment that expects and promotes teamwork. Strong strategic judgment. Ability to evaluate and improve upon existing processes and develop/implement new processes where appropriate. Must demonstrate ability to manage sensitive/confidential/proprietary information.

Experience in driving change by influencing senior executives, making recommendations to drive growth or improve ROI, and/or leading implementation of process-based initiatives. High degree of competency in data, analytics, financial analysis and/or directly comparable quantitative skillset. Has a desire to learn and champion agile methodologies, including use of appropriate technologies and leading behavior change by example to create empowered, client-centered teams and solutions.

Systems thinker with long term desire to serve in executive leadership capacity. Solid organizational and project management skills Meets deadlines with enthusiasm and confidence. Proactively identifies and mitigates risk with meticulous project planning and creative solutions.

Exemption Status

Exempt

Compensation Detail

$177,174 - $265,782 / year

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

M-F, business hours. This position may work remotely from any location within the U.S. Occasional travel required for on-campus expectations.

Weekend Schedule

As needed

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Affirmative Action and Equal Opportunity Employer

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Recruiter

Jessica Gartner